Luwam Goitom
Calgary,Canada
Summary
Results-driven Beauty Consultant & Makeup Artist with over 8 years of experience in luxury retail. Demonstrated expertise in makeup application, extensive product knowledge, and exceptional customer care. Proven track record as a Key Holder and Supervisor, effectively supporting store operations, leading teams, and driving sales. Committed to delivering exceptional client experiences and staying abreast of the latest beauty trends.
Overview
9
9
years of professional experience
Work History
Counter Manager
Saks Fifth Avenue
06.2024 - Current
- Ensuring customer satisfaction and meeting sales targets.
- Assist customers in selecting luxury beauty products based on their preferences and needs
- Maintaining inventory levels, ensuring stock is properly displayed, and minimizing waste.
- Train and mentor team members on beauty techniques and customer engagement strategies
- Training new hires and providing ongoing development opportunities.
Key Holder
KIKO MILANO
05.2022 - 02.2024
- Assist customers with inquiries, handle complaints, and provide excellent customer service.
- Provided expert makeup application and product demonstrations to enhance customer experiences
- Maximized sales by upselling complementary products and educating clients on skincare & makeup
- Train new employees on company policies, procedures, and product knowledge.
- Maintain store displays, ensure product placement, and assist with visual merchandising.
- Support cashiers, process transactions, and assist with inventory management
- Ensure the store is clean and organized, including the entry area and display fixtures.
Senior Beauty Advisor & Makeup Artist
Landmark Group
10.2018 - 03.2022
- Applied makeup for diverse styles and occasions, ensuring a high level of client satisfaction
- Exceeded sales targets through strategic product promotion and exceptional customer service
- Developed strong client relationships, leading to increased brand loyalty and repeat business
- Conducted beauty workshops and training sessions to educate staff and customers
Beauty Advisor
Apparel Group
04.2016 - 04.2018
- Offer makeup applications, skincare consultations, and other beauty services.
- Delivered makeup consultations and personalized beauty recommendations
- Maintained inventory and ensured efficient stock management to meet customer demand
Education
Diploma - Secretarial
Navcot Training Center
Diploma - Graphics
Dynamic Comp. Center
High School Diploma - undefined
Red Sea Secondary School
Skills
- Customer Service & Client Relations
- Training & Team Development
- Luxury Beauty Consulting
- Sales & Product Knowledge
- Trend Analysis & Beauty Marketing
- Visual Merchandising
Languages
English, Tigrinya, Amharic,Arabic
Professional Working
English
Full Professional
Timeline
Counter Manager
Saks Fifth Avenue
06.2024 - Current
Key Holder
KIKO MILANO
05.2022 - 02.2024
Senior Beauty Advisor & Makeup Artist
Landmark Group
10.2018 - 03.2022
Beauty Advisor
Apparel Group
04.2016 - 04.2018
Diploma - Graphics
Dynamic Comp. Center
High School Diploma - undefined
Red Sea Secondary School
Diploma - Secretarial
Navcot Training Center