Anita Angeja
Barrie,ON
Summary
Dynamic beauty industry professional with proven expertise in customer relations and sales, honed at Chanel Cosmetics and other leading brands. Excelled in creative makeup application and client relationship building, boosting customer loyalty and sales. Skilled in product knowledge and detail-oriented services, achieving operational excellence and profitability.
Overview
10
10
years of professional experience
Work History
Counter Manager
Chanel Nordstrom
Etobicoke, ON
07.2017 - 04.2023
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Budgeted, audited and balanced cash handlings to secure cash drawer.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Performed daily department re-merchandising, price markdowns and merchandise transfers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Makeup Artist
Mac Cosmetics
Toronto, ON
11.2015 - 06.2017
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Used social media platforms to promote salon and services.
- Demonstrated and explained use of different beauty products to educate customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
Beauty Advisor
Holt Renfrew
Toronto, ON
11.2012 - 11.2015
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
Education
Certificate - Lash Lift And Tint
The Beauty Cafe Academy
Vaughan, ON08.2024
Certificate - Brow Lamination + Waxing
The Beauty Cafe Academy
Vaughan, ON08.2024
Ontario Mortgage Agent Certificate - Mortgages
Mortgage Pros Canada
Toronto, ON06.2023
Certificate in Eyelash Extensions - Eyelash Extensions
The Extensions Academy
Toronto, ON02.2016
Certified Makeup Artist And Esthetician - Beauty
Yorkville School of Makeup And Esthetics
Toronto, ON09.2010
Skills
- Customer and Client Relations
- Makeup application
- Client relationship building
- Creative makeup application
- Social media content
- Bridal makeup application
- Sales and upselling
- Long-lasting makeup application
- Clear communication
- Client consultations
- Makeup and lashes
- Product knowledge
- Detail-orientated
- Eyebrow styling
Languages
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Counter Manager
Chanel Nordstrom
07.2017 - 04.2023
Makeup Artist
Mac Cosmetics
11.2015 - 06.2017
Beauty Advisor
Holt Renfrew
11.2012 - 11.2015
Certificate - Lash Lift And Tint
The Beauty Cafe Academy
Certificate - Brow Lamination + Waxing
The Beauty Cafe Academy
Ontario Mortgage Agent Certificate - Mortgages
Mortgage Pros Canada
Certificate in Eyelash Extensions - Eyelash Extensions
The Extensions Academy
Certified Makeup Artist And Esthetician - Beauty
Yorkville School of Makeup And Esthetics