Lunide Isely Rendel
Ottawa,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
Languages
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Customer Service Representative
Claro
Dominican Republic , Bonao
05.2023 - 06.2024
- Assisted customers in resolving inquiries through multiple communication channels.
- Processed service requests and maintained accurate customer records in the system.
- Collaborated with team members to enhance customer satisfaction and service quality.
- Educated customers on product features and troubleshooting techniques effectively.
Administrative Assistant
Université Adventiste D'Haiti
Carrefour, PAP
10.2010 - 03.2023
- Managed communication between departments to ensure efficient operations.
- Maintained scheduling for meetings and events within the academic community.
- Organized administrative tasks to support faculty and staff at the university.
- Provided support in maintaining office supplies and equipment inventory.
Education
Associate of Arts - Business Administration
Cinfoca
Turgeau , PAP 09.2013 - 07.2015
Skills
- Service request processing
- Product education
- Client relationship management
- Team collaboration
- Organizational skills
- Communication skills
Languages
Haitian Creole
First Language
French
Proficient (C2)
C2
Timeline
Customer Service Representative
Claro
05.2023 - 06.2024
Associate of Arts - Business Administration
Cinfoca
09.2013 - 07.2015
Administrative Assistant
Université Adventiste D'Haiti
10.2010 - 03.2023