Laurie Clairmont
Newmarket,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
A.C.E electric
Georgina, Ontario
06.2003 - 09.2016
- Assisted customers with inquiries about electrical services and products.
- Processed service requests using company software efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Coordinated with technicians to schedule service appointments promptly.
- Maintained accurate records of customer interactions in the database.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Strengthened customer retention by offering discount options.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Excelled in exceeding daily credit card application goals.
- Contacted customers about potential service upgrades, new services and account changes.
- Oversaw warranty counseling process to manage expense controls.
Education
Associate of Arts - Printing
George Brown College
Toronto 09.1984 - 09.1985
Skills
- Service request processing
- Customer database management
- Billing procedures
- Upselling techniques
- Product knowledge expertise
- Issue resolution strategies
- Active listening
- Problem solving
- Interpersonal skills
- Conflict resolution
- Empathy and patience
- Research
- Account updating
- Stock management
- Shipping procedures
- Appointment scheduling
- Retail marketing
- Warehousing functions
- Researching
- Strategic sales
- Quality control
- Proofreading
- Multi-task management
- Calm demeanor
- Strong teamwork
- Negotiation strategies
- Computer proficiency
- Sales expertise
- Report preparation
- Refund management
- Service upselling
- Customer service
- Problem-solving
- Dispute resolution
- Merchandise upselling
- Product sales
- Quality assurance controls
- Order processing
- Positive and professional
- Administrative support
- Courteous demeanor
- Critical thinking
- Travel planning
- Reading comprehension
- Money handling
- Team collaboration
- Typing proficiency
Affiliations
My hobbies are Diamond Painting, Tarot card reading, dog walking and laying on the beach.
Timeline
Customer Service Representative
A.C.E electric
06.2003 - 09.2016
Associate of Arts - Printing
George Brown College
09.1984 - 09.1985
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