Lumbinee Chakma
Moncton,NB
Summary
Dynamic professional with a proven track record at Once Upon A Child Franchise, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training, while improving operational efficiency. Skilled in money handling and fostering a collaborative work environment, driving team success and achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Once Upon A Child Franchise
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Sales Associate
Dollarama
10.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Research Associate
Institute of Proffessionals Trainning Management
02.2022 - 04.2023
- Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
- Set up equipment, organized inventory and maintained facilities.
- Provided technical guidance on experimental design and data interpretation issues for team members as needed.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Assisted in the development of new research proposals, resulting in increased funding opportunities and project growth potential.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Collaborated with multidisciplinary teams to drive project success and achieve objectives.
- Presented research findings at industry conferences, increasing visibility for the organization.
- Analyzed results using analytical software and created reports.
- Trained and supervised junior technicians in laboratory protocols.
Research Associate
Disaster Management Watch
03.2021 - 01.2022
- Optimized data quality by employing advanced statistical techniques to analyze results.
- Facilitated timely completion of projects by adhering to strict deadlines and schedules.
- Enhanced team productivity through proactive problem-solving during challenging field conditions.
- Elevated overall research quality through continuous improvement efforts focused on refining methodology based on lessons learned from previous projects.
- Improved project outcomes with thorough analysis of collected data.
- Promoted ecological awareness within local communities through educational outreach initiatives related to the research project.
- Supported team collaboration by effectively communicating findings during regular meetings.
- Contributed to high-quality research papers through diligent data collection and precise documentation.
- Enhanced data accuracy by meticulously collecting and recording field samples.
- Ensured compliance with safety regulations during fieldwork, minimizing risk of injury or environmental harm.
Education
MBA - Management
Crandall University
Moncton, NB04-2025
Master of Social Science - Urban And Regional Planning
Jahangirnagar University
Dhaka, Bangladesh01-2018
Bachelor of Social Science - Urban And Regional Planning
Jahangirnagar University
Dhaka Bangladesh01-2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff supervision
- Staff training and development
- Goal setting
- Workload management
- Conflict resolution
- Retail operations
- Retail operations management
Languages
English
Professional Working
Software
KOBO
SPSS
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsTimeline
Assistant Manager
Once Upon A Child Franchise
01.2024 - Current
Sales Associate
Dollarama
10.2023 - 12.2023
Research Associate
Institute of Proffessionals Trainning Management
02.2022 - 04.2023
Research Associate
Disaster Management Watch
03.2021 - 01.2022
MBA - Management
Crandall University
Master of Social Science - Urban And Regional Planning
Jahangirnagar University
Bachelor of Social Science - Urban And Regional Planning
Jahangirnagar University
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