Lulonya Heilman
North Battleford
Summary
Since I work at the Health Authority as a Casual in many positions to many to list I look forward to learn new skills, I have learned allot through my experiences in Life as I will still hold the Switchboard Casual which is flexible I would like a chance to work for you in a new environment as a Part-Time worker.
Overview
11
11
years of professional experience
Work History
Switchboard Receptionist / Printshop/Storesperson/
Saskatchewan Health Authority
12.2018 - Current
- Continuously updated knowledge of departmental functions, staying informed on any changes in personnel or procedures affecting call routing.
- Maintained a professional demeanor, handling sensitive information and confidential conversations discreetly.
- Upheld a positive workplace environment while maintaining professionalism in all interactions with both internal staff and external callers or visitors.
- Increased productivity by effectively prioritizing tasks during peak call periods.
Contracted Postal Worker
Canada Post
10.2018 - 10.2019
- Supported colleagues in managing high-volume periods through effective teamwork and communication during peak mailing seasons.
- Improved mail delivery efficiency by organizing and sorting mail according to delivery routes.
- Strengthened relationships with local communities through courteous interactions while delivering their essential correspondence daily.
- Handled large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.
Assistant Store Manager
Dollar Tree
08.2017 - 08.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Owner Operator
Just 4 Pets Supplies and Services
06.2014 - 06.2017
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Developed business plan, processes and procedures to provide superior Pet Products to customers.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Education
Graduate Certificate -
Bethany Bible Institute
Hepburn, SK09-1993
Skills
- Empathy and patience
- Stress tolerance
- Maintaining records
- Work prioritization
- File management
- Basic accounting
- Switchboard operation
- Teamwork
- Customer service
- Time management
- Multitasking
- Reliability
- Excellent communication
- Greeting customers
Languages
English
Full Professional
Interests
I have a few Hobbies Which include Gardening, Mushroom Growing, Freeze Drying and homemade Natural products, Apothecary and Herbalism
Timeline
Switchboard Receptionist / Printshop/Storesperson/
Saskatchewan Health Authority
12.2018 - Current
Contracted Postal Worker
Canada Post
10.2018 - 10.2019
Assistant Store Manager
Dollar Tree
08.2017 - 08.2018
Owner Operator
Just 4 Pets Supplies and Services
06.2014 - 06.2017
Graduate Certificate -
Bethany Bible Institute
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