Summary
Overview
Work History
Education
Skills
Languages
Timeline
Photography
Generic

Luke Elegino Garcia

San Diego, California

Summary

Dynamic and results-driven professional with extensive experience at March and Ash, excelling in customer service and retail operations. Proven ability to enhance customer satisfaction and loyalty through effective problem-solving and expert product knowledge. Skilled in cash handling and team collaboration, consistently achieving operational goals while fostering a positive work environment.

Professional sales leader with proven track record in driving revenue growth and fostering strong customer relationships. Strong focus on team collaboration, adaptability, and achieving results. Skilled in sales strategy, customer engagement, and market analysis. Known for reliability, emotional intelligence, and effective communication.

Overview

10
10
years of professional experience

Work History

Lead Sales Associate

March and Ash
10.2021 - Current
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Trained new sales associates to ensure consistent performance across the team.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Shift Leader

Jersey Mike's Subs
06.2016 - 10.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Stage Hand

Rhino Lighting and Staging
06.2015 - 06.2016
  • Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
  • Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
  • Stored, loaded and unloaded set pieces and technical equipment for daily performances.
  • Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
  • Ensured timely completion of all tasks for seamless transitions between scenes during live performances.

Education

GED -

Chula Vista Adult School
San Diego California
06-2018

Skills

  • Customer service
  • Retail store operations
  • Cash handling
  • Opening and closing procedures
  • POS system operation
  • Pricing and labeling
  • Customer needs assessment
  • Teamwork and collaboration

Languages

Spanish
Elementary (A2)
English
Bilingual or Proficient (C2)
filipino
Upper intermediate (B2)

Timeline

Lead Sales Associate

March and Ash
10.2021 - Current

Shift Leader

Jersey Mike's Subs
06.2016 - 10.2021

Stage Hand

Rhino Lighting and Staging
06.2015 - 06.2016

GED -

Chula Vista Adult School

Photography

A life long enthusiast, mostly in the digital side. Have been getting more into film in the pasty couple years, and would love the opportunity to learn and develop more skills. 

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Luke Elegino Garcia