Luke O'Connor
Toronto,ON
Summary
Strong track record of improving account success across multiple verticals through primarily cold outreach. My extensive experience within the Hospitality and Customer Service industries has taught me that the path to success is by developing strong rapport with customers. Naturally empathetic and attentive, my ability to understand, connect and challenge human beings has been a major asset in fostering positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Development Specialist
The Sales Factory
Toronto, ON
03.2023 - Current
- Executed innovate outreach strategies, engaging prospects with personalized messages across multiple channels to drive genuine interest
- Maintained up to 1200 interactions per week, nurturing leads through the sales funnel across multiple verticals
- Surpassed 110% quota targets from Q3 2023 into Q1 2024
- Constantly refining and innovating outreach tactics, incorporating industry trends and data insights to increase daily effectiveness
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Expertly identifying and targeting ideal clients using a data driven approach, resulting in consistently high-quality leads. .
Bar Manager
The Gaslight
Toronto, Ontario
03.2016 - 11.2022
- Increased profits by 20% by overseeing inventory and strategically increasing menu prices.
- Planned and coordinated special events to boost customer numbers and profits by 45%.
- Utilized excellent communication skills to improve customer retention and accelerate sales.
- Reviewed and analyzed weekly financial reports to ensure consistent profit margins.
- Quickly resolved customer complaints or escalations to maximize satisfaction and boost loyalty.
- Exemplified thorough product knowledge to enhance service techniques and benefit guest interactions.
Bartender
Miracle Pop Up Bar
Toronto, Canada
10.2019 - 01.2020
- Served over 200 customers per night in a fast-paced, high volume event space.
- Consistently engaged in friendly discourse with guests ensuring a stable base of recurring customers.
- Used extensive knowledge of product history and features improve their experience, guide selections and boost sales.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Education
Bachelor of Arts - Sociology
Toronto Metropolitan University
Toronto, ON12.2018
Certificate - B2B Tech Sales Bootcamp
Palette Skills
Toronto, On03.2023
Skills
- Business Management
- Social Intelligence
- Interpersonal Communication
- Empathetic Listening
- Analytical focus
- Solution Oriented
- Strong Leadership
- Key Account Management
- Recruitment and Hiring
- Cold and warm outreach
- Budget Allocation
- Cash Management
- Reporting and Documentation
- CRM Proficiency
Certification
- Smart Serve Certified
- Food handlers Certified
Languages
English
Native/ Bilingual
French
Limited
Timeline
Business Development Specialist
The Sales Factory
03.2023 - Current
Bartender
Miracle Pop Up Bar
10.2019 - 01.2020
Bar Manager
The Gaslight
03.2016 - 11.2022
Bachelor of Arts - Sociology
Toronto Metropolitan University
Certificate - B2B Tech Sales Bootcamp
Palette Skills
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