Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lukas Willer

Teslin,Yukon

Summary

Enthusiastic customer service specialist with 6 years of experience supervising every aspect of operation in retail settings. Highly motivated to constantly exceed customer expectations. Skilled in solving complicated issues quickly and creatively. Successful in establishing and maintaining an orderly work environment - excited about opportunity and growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Store | Motel Manager

Nisutlin Trading Post
04.2023 - Current
  • Identical to position listed below (2019 - 2021)

Boatbuilder

Old Town Boatworks
10.2022 - 04.2023
  • Manufactured custom wooden sailboats and boat parts from a variety of materials including fiberglass, metal and specialty hardwoods.
  • Performed work outside during winter months in all weather conditions.
  • Executed maintenance and repair work on historic vessels such as "Integrity" and "Bluenose II".

Owner / Operator

Fire And Slice Pizza
06.2021 - 09.2022
  • Enhanced customer satisfaction by consistently preparing high-quality, artisan pizzas.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Demonstrated expertise in various pizza-making techniques, including hand-stretching dough and using a wood-fired oven for authentic taste.

Retail Store Manager

Nisutlin Trading Post | Motel
11.2019 - 06.2021
  • Managed all aspects of store and motel operations, including organization, maintenance and purchasing functions, check-in, guest requirements and requests as well as processed payments.
  • Managed inventory control processes to restore stock, manage costs and maintain sales floor levels to meet customer needs.
  • Submitted orders for new inventory.
  • Established and optimized work schedules.
  • Resolved customer service issues promptly.
  • Provided around the clock support to staff, customers and owners.

Assistant Retail Store Manager

Nisutlin Trading Post | Motel
10.2018 - 11.2019
  • Trained and managed staff in customer service and sales techniques
  • Oversaw employee performance, corrected problems and increased general efficiency to maintain productivity targets.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Identified issues, analyzed information and provided solutions to problems.

Retail Salesperson

Nisutlin Trading Post | Motel
11.2016 - 10.2018
  • Provided customers with the highest level of service, offered information on products and assisted in any possible way.
  • Filled and arranged merchandise in attractive displays to increase sales.
  • Kept all areas of operation clean and well organized at all times.
  • Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns.
  • Informed customers about payment methods and verified credit card data.
  • Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.
  • Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities.
  • Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.

Education

No Degree - Sociology | Biochemistry

University of Chemnitz
Chemnitz, Germany

Higher Education Entrance Qualification (A-levels) - Generic

Ohm-Gymnasium (Highschool)
Erlangen, Germany

Skills

  • Upbeat and Warm Personality
  • Excellent Written and Verbal Communication
  • Calm and Professional Under Pressure
  • Decision-Making and Prioritizing of Projects
  • Bilingual (English German)
  • Handyman experience
  • Ability to take Comprehensive Responsibility

Certification

  • Class 5 Drivers License
  • B.A.R.S. - L certificate
  • Food Safe (British Columbia)

References

Eric Morris, Owner Nisutlin Trading Post, Chief Teslin Tlingit First Nation

Stacey Hassard, MLA Pelly & Nisutlin

Timeline

Retail Store | Motel Manager

Nisutlin Trading Post
04.2023 - Current

Boatbuilder

Old Town Boatworks
10.2022 - 04.2023

Owner / Operator

Fire And Slice Pizza
06.2021 - 09.2022

Retail Store Manager

Nisutlin Trading Post | Motel
11.2019 - 06.2021

Assistant Retail Store Manager

Nisutlin Trading Post | Motel
10.2018 - 11.2019

Retail Salesperson

Nisutlin Trading Post | Motel
11.2016 - 10.2018

No Degree - Sociology | Biochemistry

University of Chemnitz

Higher Education Entrance Qualification (A-levels) - Generic

Ohm-Gymnasium (Highschool)

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