Luiz Isnar Albuquerque Da Silva Lucas
Toronto,Canada
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
IT Support Specialist
IBGE, Brazilian Institute Of Geography And Statistics, Pernambuco
01.2019 - 12.2019
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Microsoft Certified Systems Engineer -
IBT COLLEGE
Toronto, ON05.2024
BUSINESS ESSENTIALS : Business Administration -
Toronto School of Management
Toronto, ON07.2022
Analysis and System Development : Information And Computer Systems -
UNINASSAU
Pernambuco, Brazil09.2019
Skills
- Network Administration
- Database Administration
- Hardware maintenance
- Software Installation
- Desktop support
- Operating Systems Expertise
- Customer Service
- Microsoft Office
- Computer Skills
- Team Management
- Data Entry
- Attention to Detail
Timeline
IT Support Specialist
IBGE, Brazilian Institute Of Geography And Statistics, Pernambuco
01.2019 - 12.2019
Microsoft Certified Systems Engineer -
IBT COLLEGE
BUSINESS ESSENTIALS : Business Administration -
Toronto School of Management
Analysis and System Development : Information And Computer Systems -
UNINASSAU
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