Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Javier Paul Hernandez

Toronto,ON

Summary

Proven leader in operations and business development, adept in logistics management and team leadership, with a track record of enhancing customer satisfaction and meeting financial targets at El Sazon Mexicano. Excelled in establishing effective communication, ensuring high-quality standards, and fostering professional growth, contributing significantly to organizational success. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Manager of Operations

JD Construction and Services
10.2022 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Manager of Business Development and Sales

El Sazon Mexicano
08.2022 - 10.2023
  • Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Led team meetings focused on sharing best practices which contributed significantly to overall team success.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.

Manager of Operations

Carrera Construction
01.2021 - 03.2022
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Superintendent

PETTOS CLEANING
03.2020 - 08.2021
  • Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
  • Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.

Manager of Operations

HJP CONSTRUTION
01.2019 - 04.2020
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.

Education

LICENCIATURA EN DERECHO - UNIVERSITY

ESCUELA SUPERIOR DE DERECHO DEL ESTADO DE TLAXCALA
MEXICO
08.2018

Skills

  • Logistics Management
  • Decision-Making
  • Customer Service
  • Staff Management
  • Team Leadership

Languages

English
Professional Working
ESPANOL
Native or Bilingual

Timeline

Manager of Operations

JD Construction and Services
10.2022 - Current

Manager of Business Development and Sales

El Sazon Mexicano
08.2022 - 10.2023

Manager of Operations

Carrera Construction
01.2021 - 03.2022

Superintendent

PETTOS CLEANING
03.2020 - 08.2021

Manager of Operations

HJP CONSTRUTION
01.2019 - 04.2020

LICENCIATURA EN DERECHO - UNIVERSITY

ESCUELA SUPERIOR DE DERECHO DEL ESTADO DE TLAXCALA
Luis Javier Paul Hernandez