Luis Carlos Castillo
Etobicoke,CA
Summary
Dynamic and results-oriented professional with experience at IHOP and TGI Fridays, excelling in guest engagement and safe food handling. Demonstrated ability to enhance teamwork and maintain high standards of service, achieving an exceptional customer satisfaction rate. Skilled in multitasking and fostering collaborative environments, I bring a strong work ethic and hospitality service expertise to every role. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
Work History
Server
IHOP
01.2021 - 02.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cook
TGI Fridays
05.2019 - 12.2020
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Dgallia
Peru07.2017
Skills
- Strong Work Ethic
- Guest Engagement
- Exceptional customer service
- Safe Food Handling
- Order Accuracy
- Memory retention
- Hospitality service expertise
- Food Running
- Teamwork and Collaboration
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Server
IHOP
01.2021 - 02.2024
Cook
TGI Fridays
05.2019 - 12.2020
High School Diploma -
Dgallia
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