Arbiya Asna
Etobicoke,ON
Summary
Experienced waitress skilled in order management, payment processing, and upselling. Keeps updated on menu items and consistently offers targeted recommendations to meet customer needs. Knowledgeable about handling special dietary requirements and following food safety standards. Recognized for friendly and professional demeanor, always eager to learn and excel in a fast-paced restaurant environment. Demonstrates strong understanding of effective table management and guest interaction, while quickly adapting to new tasks. Ready to leverage and enhance communication and customer service skills.
Overview
1
1
year of professional experience
Work History
Server
CARIBBEAN CUISINE DELIGHT
09.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
Waitress
Brats grill & co.
01.2023 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Education
BBA - Human Resources And Marketing
Al - Ameen Institute of Management Studies
Bengaluru04.2019
GED -
Sharadha Vikas College
Bengaluru04.2016
High School Diploma -
Matha’s English High School
Bangaluru04.2013
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Professional Appearance
Hospitality service expertise
Cleanliness standards
Safe Food Handling
Menu Memorization
Food Running
High-volume dining
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Kannada
Native or Bilingual
Timeline
Server
CARIBBEAN CUISINE DELIGHT
09.2023 - 06.2024
Waitress
Brats grill & co.
01.2023 - 08.2023
BBA - Human Resources And Marketing
Al - Ameen Institute of Management Studies
GED -
Sharadha Vikas College
High School Diploma -
Matha’s English High School
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