Luis Tomas
Torres Novas
Summary
Branch Manager with over 8 years of expertise in finance, adept at strategic planning, team leadership, and financial analysis. Known for implementing innovative process improvements that enhance customer satisfaction, boost loan approvals, and drive deposit growth. Committed to fostering a culture of excellence and efficiency, while mentoring teams to achieve outstanding results and profitability.
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
9
9
years of professional experience
Work History
Branch Manager
BMO - Bank Of Montreal
08.2021 - Current
- Lead branch operations, optimize performance, and drive revenue growth
- Develop strategic plans, mentor staff, and ensure regulatory compliance
- Implement cutting-edge digital banking solutions, enhancing customer experience and operational efficiency
- Spearhead process improvements
Assistant Branch Manager
BMO - Bank Of Montreal
10.2019 - 07.2021
- Led branch operations, optimized performance metrics, and mentored staff
- Implemented strategic initiatives resulting in substantial revenue growth and enhanced customer satisfaction
Financial Service Manager
BMO - Bank Of Montreal
01.2018 - 09.2019
- Led cross-functional teams to optimize financial services, resulting in substantial revenue growth and improved customer satisfaction scores
Customer Service Representative
BMO - Bank Of Montreal
08.2016 - 12.2017
- Streamlined customer service processes, reducing wait times and improving satisfaction scores
- Resolved complex account issues, maintaining high-quality service standards
Education
Ontario College - General Arts And Science -
George Brown College
09-2015
Investment Funds in Canada -
Canada Securities Institute
01.2022
Skills
- Strategic Planning
- Team Leadership
- Customer Relations
- Financial Analysis
- Process Improvement
- Conflict Resolution
- Performance Metrics
- Decision-making
- Relationship building and management
Accomplishments
- Received the The Best of The Best 2024 Award for exemplary performance and recognition for handling the largest Branch in Toronto West.
Websites
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Branch Manager
BMO - Bank Of Montreal
08.2021 - Current
Assistant Branch Manager
BMO - Bank Of Montreal
10.2019 - 07.2021
Financial Service Manager
BMO - Bank Of Montreal
01.2018 - 09.2019
Customer Service Representative
BMO - Bank Of Montreal
08.2016 - 12.2017
Ontario College - General Arts And Science -
George Brown College
Investment Funds in Canada -
Canada Securities Institute
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