Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Wayneworth Marson

Brampton,ON

Summary

To effectively and diligently carry out duties mandated and positively impact individuals in order for them to fulfill their true potential and maximize their skills.


The ability to plan, coordinate manage or supervise varied and complex workload and projects Recruiting and selection techniques Interviewing, Background checks, Hiring recommendations Talent assessment, Training and On boarding Developing HR Policies, Compensation and Payroll Employee Relations, Regulatory Compliance Personnel records maintenance Interpersonal Skills Compensation Administration Organizing educational, motivational sessions and events for small and large audiences Teaching, Lecturing, develop curriculum, plan and organize training sessions, group and large presentations.


Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

29
29
years of professional experience

Work History

Branch Manager

Shoeaholics Exclusively by Jilly
01.2019 - 03.2023
  • Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Generated financial and operational reports to assist management with business strategy.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Launched new training program to boost employee skills and staff retention rate.
  • Resolved various issues impacting sales management and business operations.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations

Supervisor

Marson’s Catering Services
01.2018 - 01.2023
  • Observed packing operations to verify conformance to specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Monitored workflow to improve employee time management and increase productivity.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Technical Support Representative

Conduent
01.2018 - 01.2019
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Used ticketing systems to manage and process support actions and requests.
  • Researched product and issue resolution tactics to address customer concerns.
  • Monitored system performance to identify potential issues.
  • Assisted with updating technical support best practices for use by team.
  • Generated reports to track performance and analyze trends.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Diagnosed and troubleshot hardware, software and network issues.

Program Manager/Human Resources Manager

Succeed Institute, Jamaican Foundation For Lifelong Learning
01.2014 - 01.2018
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Developed and maintained logistics workflows, procedures and reports.
  • Participated in pilot tests and revised programs based on feedback and results.
  • Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Participated in vendor selection and management process for program initiatives.
  • Established milestones and objectives based on input from functional areas and stakeholders.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Researched industry best practices in support of training development and program content.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.

Teacher

Jamaican Foundation For Lifelong Learning
01.2007 - 01.2014
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Planned and implemented integrated lessons to meet national standards.
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Developed and administered tests for students to measure academic proficiency and understanding.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Graded and evaluated student assignments, papers, and course work.
  • Created lessons and online testing materials to facilitate remote learning.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Teacher

Golden Spring Primary
01.2004 - 01.2007
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Planned and implemented integrated lessons to meet national standards.
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Improved students' analytical skills by introducing state-of-the-art computer program technologies.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.

Acting Guidance Counsellor

Brandon Hill Primary & Junior High School
01.2003 - 01.2004
  • Delivered services to customer locations within specific timeframes.
  • Resolved problems, improved operations and provided exceptional service.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained strong leadership skills by managing projects from start to finish.

Human Resource Manager

Entrepreneur of Tough Designers Limited
01.2000 - 01.2003
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Devised hiring and recruitment policies for employee company.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Motivated employees through special events and incentive programs.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Liaised between multiple business divisions to improve communications.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Fostered positive work environment through comprehensive employee relations program.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Structured compensation and benefits according to market conditions and budget demands.

Events Planner, Chef, Supervisor

Country Style Restaurant
01.1996 - 01.2000
  • Coordinated employee schedules and developed staff teams to boost productivity.
  • Monitored workflow to improve employee time management and increase productivity.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Cooked memorable dishes that brought new customers into establishment.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Collaborated with staff members to create meals for large banquets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Conducted routine inspections to check quality and compliance with established specifications.

Teacher

Professional Development Institute, Girls Town
01.1994 - 01.1996
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Planned and implemented integrated lessons to meet national standards.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Improved students' analytical skills by introducing state-of-the-art computer program technologies.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Graded and evaluated student assignments, papers, and course work.
  • Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
  • Created lessons and online testing materials to facilitate remote learning.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.

Education

MBA - Entrepreneurship Management

Athena Global Education
United Kingdom
2023

High School Diploma -

Heart Trust NTA
2022

NVQJ QUALITY ANALYST (BPO) LEVEL 3 (On the Job Certification) 2022 NVQJ TRAINER LEVEL 3 -

Heart Trust NTA
2021

EXECUTIVE DIPLOMA/DEGREE - STRATEGIC MANAGEMENT AND INNOVATION

Athena Global Education
United Kingdom
2021

EARLY CHILDHOOD EDUCATION LEVEL 2 -

HEART TRUST NTA
2020

NVQJ COMMERCIAL FOOD PREPARATION LEVEL -

HEART TRUST NTN
2019

DIPLOMA - Educational Psychology

Centre of Excellence
2018

DIPLOMA - LIFE COACHING

Oxford Home Study
2016

High School Diploma -

Centre Of Excellene
2016

High School Diploma -

Oxford Home Study
03.2023

Skills

  • Computer Skills: Proficient in
  • Microsoft Word, Microsoft Excel and Microsoft PowerPoint and
  • Internet
  • Sales Planning
  • Conflict Resolution
  • Write Reports
  • Excellent Time Management Skills
  • Project Management
  • Human Resources Knowledge
  • Excellent Work Ethic
  • Staff Recruitment
  • Employee Development
  • Strong Interpersonal Skills
  • Coordinate Training
  • Event Planning
  • Staff Management
  • Build Customer Relationships
  • Operations Management
  • Key Performance Indicators (KPI)
  • Client Acquisition
  • Remote Video Conferencing
  • Strategic Planning
  • Public Speaking
  • Product Training
  • Marketing
  • Relationship Management
  • Excellent Communication Skills
  • Strategic and Financial Planning
  • Information Management
  • Competitor Tracking
  • Community Relations
  • Risk Management
  • Client Relationship Management
  • Customer and Vendor Relations
  • CRM Tracking

Accomplishments

  • Assessing the overall employee relations through careful analysis and implementing innovative
  • Changes to improve morale, efficiency and performance
  • Painting and decorating
  • Events planning
  • Human Resource Management 7+ years Experience
  • Teaching 17 Years Experiences
  • Education Recruiting 9 years Experiences
  • Tech Support/Customer Service 3 years Experiences
  • Business Management 6+ years Experiences
  • Food Services 4 years
  • Graphic Designing and social media management 9 years Experience

Timeline

Branch Manager

Shoeaholics Exclusively by Jilly
01.2019 - 03.2023

Supervisor

Marson’s Catering Services
01.2018 - 01.2023

Technical Support Representative

Conduent
01.2018 - 01.2019

Program Manager/Human Resources Manager

Succeed Institute, Jamaican Foundation For Lifelong Learning
01.2014 - 01.2018

Teacher

Jamaican Foundation For Lifelong Learning
01.2007 - 01.2014

Teacher

Golden Spring Primary
01.2004 - 01.2007

Acting Guidance Counsellor

Brandon Hill Primary & Junior High School
01.2003 - 01.2004

Human Resource Manager

Entrepreneur of Tough Designers Limited
01.2000 - 01.2003

Events Planner, Chef, Supervisor

Country Style Restaurant
01.1996 - 01.2000

Teacher

Professional Development Institute, Girls Town
01.1994 - 01.1996

MBA - Entrepreneurship Management

Athena Global Education

High School Diploma -

Heart Trust NTA

NVQJ QUALITY ANALYST (BPO) LEVEL 3 (On the Job Certification) 2022 NVQJ TRAINER LEVEL 3 -

Heart Trust NTA

EXECUTIVE DIPLOMA/DEGREE - STRATEGIC MANAGEMENT AND INNOVATION

Athena Global Education

EARLY CHILDHOOD EDUCATION LEVEL 2 -

HEART TRUST NTA

NVQJ COMMERCIAL FOOD PREPARATION LEVEL -

HEART TRUST NTN

DIPLOMA - Educational Psychology

Centre of Excellence

DIPLOMA - LIFE COACHING

Oxford Home Study

High School Diploma -

Centre Of Excellene

High School Diploma -

Oxford Home Study

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Wayneworth Marson