Luis Garcia
Cathedral City
Summary
Detail-oriented professional with expertise in event coordination, client relations, and staff supervision. Proven ability to enhance guest experiences through effective problem-solving and time management.
Overview
32
32
years of professional experience
Work History
Banquet Captain
BIHORNGOLFCLUB
Palm Desert
10.2015 - 02.2026
- Assisted in setting up banquet tables, chairs, and linens for events.
- Collaborated with catering managers to align on event requirements and ensure seamless execution.
- Addressed client inquiries and resolved issues promptly to enhance satisfaction and service quality.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Maintained cleanliness and organization of banquet spaces before, during, and after events.
- Cultivated relationships with vendors and suppliers to secure reliable support for event logistics.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Stocked service stations with ice, napkins and straws.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
Banquet Server
Renaissance Hotel
Palm Desert
01.2013 - 01.2019
- Maintained cleanliness and organization of banquet areas throughout service.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Set up stations for serving meals according to established guidelines.
- Replenished buffet lines with fresh foods.
- Cleared away used plates and utensils following end of meal service.
- Served beverages and appetizers to guests in an efficient manner.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Delivered food trays from kitchen to dining areas, ensuring timely service to guests.
- Refilled water and beverage glasses while taking orders for additional drinks and food, enhancing guest experience.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Communicated with chefs regarding any special requests from guests.
- Maintained food safety standards and cleanliness, safeguarding customers from foodborne illness and ensuring proper sanitation.
Banquet Server
Indian Wells Golf Resort
Palm Desert
01.2008 - 02.2013
- Set up banquet tables and chairs according to event specifications.
- Served food and beverages to guests, ensuring a positive dining experience during events.
- Maintained cleanliness and organization of banquet areas throughout events.
- Assisted in the breakdown and clean-up of event spaces post-service.
- Communicated effectively with kitchen staff to ensure timely food delivery.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Monitored guest satisfaction throughout events, addressing needs promptly to enhance overall service quality.
- Provided exceptional service to a high volume of daily customers.
- Set up stations for serving meals according to established guidelines.
- Served beverages and appetizers to guests in an efficient manner.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Adjusted table settings between meal courses to enhance guest experience.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Followed safety and sanitation protocols during food service operations.
- Collaborated with team members to create memorable guest experiences through effective communication and teamwork.
- Communicated with chefs regarding any special requests from guests.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
Banquet Setup
Rancho Las Palmas
Rancho Mirage
11.2005 - 09.2012
- Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
- Facilitated banquet setup by arranging tables and chairs, setting up decorations, and laying out place settings to create an inviting atmosphere.
- Adapted quickly to changing circumstances or demands during banquet services.
- Coordinated delivery, setup, and installation of furniture and rented items to ensure seamless event execution.
- Assisted with special events such as weddings or banquets by setting up decorations, arranging seating arrangements.
- Set up banquet rooms for special events using management's instructions.
- Organized pre-event tasks such as registration setup and attendee check-in.
- Led staff assigned to catering events, providing guidance on setup and cleanup procedures to maintain operational efficiency.
- Performed opening duties such as setting up supplies, restocking items, turning on equipment and verifying accuracy of setup prior to start of shift.
- Implemented safety procedures while working at banquet events.
- Investigated customer complaints regarding defective parts produced by faulty tooling setups.
- Supervised team of Banquet Servers, Bartenders and other hospitality staff during events.
- Performed pre-event setup tasks including setting up chairs, tables, barricades according to floor plans.
- Assisted with setup and cleanup activities before, during and after tournaments.
front Desk Supervisor
Sunterra Oasis Villa Hotel
Palm Springs
01.1998 - 04.2005
- Supervised daily operations to ensure efficient guest service and satisfaction.
- Coordinated cross-departmental efforts to improve communication and streamline operational processes.
- Resolved guest complaints promptly, ensuring high levels of guest satisfaction and reinforcing hotel reputation.
- Monitored inventory levels and ordered supplies to maintain operational efficiency.
- Monitored employee attendance and addressed punctuality or absenteeism issues to maintain team reliability.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
Restaurant Busser
Kobe Japanese Steakhouse
Rancho Mirage
02.1994 - 03.1998
- Delivered food and beverages promptly to guests, ensuring timely service and satisfaction.
- Collaborated with team members to improve guest experience, resulting in positive feedback.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Cleaned spills immediately using appropriate cleaning solutions ensuring safety protocols were followed.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Assisted team members during peak business hours, contributing to efficient operations.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Prepared dining area for special events and large reservations efficiently.
- Inspected restaurant prior to opening for cleanliness and proper set-up of tables, chairs and booths.
- Set up buffet tables with appropriate food items according to company standards.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Removed used tableware between courses and replaced tableware for next course promptly.
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Resolved guest complaints to maintain complete customer satisfaction.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Participated in ongoing training to enhance job skills and knowledge.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Participated in ongoing training to enhance job skills and knowledge.
Education
High School Diploma -
CCHS Lions
Cathedral City, CA06-1996
Skills
- Event coordination
- Banquet setup
- Event budgeting
- Vendor management
- Quality assurance
- Food service
- Staff supervision
- Time management
- Client relations
- Problem solving
- Customer satisfaction
Languages
English
Professional
Spanish
Professional
Accomplishments
Recognition and sincere appreciation of five years of dedicated valuable service.
Timeline
Banquet Captain
BIHORNGOLFCLUB
10.2015 - 02.2026
Banquet Server
Renaissance Hotel
01.2013 - 01.2019
Banquet Server
Indian Wells Golf Resort
01.2008 - 02.2013
Banquet Setup
Rancho Las Palmas
11.2005 - 09.2012
front Desk Supervisor
Sunterra Oasis Villa Hotel
01.1998 - 04.2005
Restaurant Busser
Kobe Japanese Steakhouse
02.1994 - 03.1998
High School Diploma -
CCHS Lions