Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Castaneda

Oakland,CA

Summary

Dynamic and dependable Delivery Shift Leader at 85c Bakery Cafe, skilled in team leadership and problem-solving. Enhanced customer satisfaction through efficient route planning and on-time deliveries. Proven ability to train staff and maintain a safe work environment, ensuring adherence to safety protocols while fostering a positive team atmosphere. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

17
17
years of professional experience

Work History

Delivery Shift Leader

85c Bakery Cafe - Newark
03.2014 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Organized delivery paperwork including invoices, manifests, and proof of delivery documents for accurate record keeping.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.

Delivery Driver

Fuji Food
08.2010 - 12.2013
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Navigated efficiently through various routes for timely food deliveries.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Operated light trucks to deliver loads as far as 100 miles from home location.

Customer Service Representative

Cruise America RV
08.2008 - 11.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

RV Service Technician

Apollo RV
04.2009 - 06.2010
  • Optimized workflow efficiency by coordinating effectively with service advisors during scheduling and prioritization of tasks.
  • Reduced downtime for clients by performing preventative maintenance checks to identify potential problems before they escalated.
  • Negotiated favorable terms for both customers and dealership during price discussions, achieving mutually beneficial outcomes in most cases.
  • Developed strong relationships with clients to better understand their needs and preferences, resulting in successful sales transactions.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

No Degree -

Fremont High School
Oakland, CA

Skills

  • Positive attitude
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Time management
  • Flexible and adaptable
  • Hand and power tools
  • Forklift operation
  • Pallet jack operation
  • Safe food handling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Delivery Shift Leader

85c Bakery Cafe - Newark
03.2014 - Current

Delivery Driver

Fuji Food
08.2010 - 12.2013

RV Service Technician

Apollo RV
04.2009 - 06.2010

Customer Service Representative

Cruise America RV
08.2008 - 11.2010

No Degree -

Fremont High School

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Luis Castaneda