Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Exterminator
New Tech Pest Control
06.2025 - Current
Conducted thorough inspections to identify pest infestations and potential entry points.
Applied various pesticide treatments safely, adhering to industry regulations and safety protocols.
Educated clients on pest prevention techniques and maintenance strategies to reduce future infestations.
Diagnosed pest problems using advanced tools and technology, recommending appropriate treatment plans.
Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
Developed training materials for new hires, focusing on best practices in pest control methods and safety procedures.
Monitored treatment effectiveness through follow-up visits, adjusting strategies as necessary for optimal results.
Maintained accurate records of treatments performed and client interactions in compliance with company standards.
Maintained a safe work environment by adhering to safety regulations and using appropriate protective gear.
Utilized integrated pest management techniques to minimize environmental impact while effectively addressing pest problems.
Construction Assistant
Self Employed/Family Business
01.2021 - 05.2025
Contributed to the preparation of job sites, ensuring compliance with safety protocols.
Collaborated with contractors to facilitate communication and project updates.
Implemented best practices for tool usage, enhancing efficiency and reducing downtime.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
Loaded, unloaded, and moved material to and from storage and production areas.
Gathered and disposed of worksite debris to remove safety hazards.
Utilized construction tools and machinery to effectively complete job site projects.
Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
Distributed supplies to skilled workers to maintain job site productivity.
Maintained organized job sites, contributing to enhanced worker productivity and faster completion times.
Identified and fixed issues during phases of production.
Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
Ensured compliance with all relevant regulations and codes, facilitating smooth inspections and approvals from local authorities.
Studied plans for each job to gain understanding of materials, tools and work required.
Increased client satisfaction by providing timely updates on project progress and addressing concerns promptly.
Established positive relationships with clients through regular communication and attentive service, leading to repeat business opportunities.
Tile Setter Helper
Adrians Construction
12.2024 - 03.2025
Assisted in surface preparation, ensuring optimal adhesion for tile installations.
Supported installation of various tile types, including ceramic and porcelain, maintaining quality standards.
Operated hand and power tools efficiently to cut tiles to specifications.
Collaborated with lead tile setters to streamline workflow and improve project timelines.
Maintained clean and organized work areas, promoting safety and efficiency on job sites.
Learned and applied industry best practices for tile setting and grout application techniques.
Provided assistance in mixing mortar and grout, ensuring consistency for installations.
Increased customer satisfaction by maintaining a clean and organized workspace during projects.
Finalized installations with sealing agents and smooth lines of caulk.
Ensured accurate measurements for cutting tiles, resulting in a precise fit and professional appearance.