Raymond Geddes
Keswick,ON
Summary
Dynamic professional with extensive experience in customer relationship management and team leadership at Pride Marine Group. Proven track record of enhancing sales through effective communication and upselling strategies. Expertise in regulatory compliance and pest control, consistently delivering exceptional service and building client trust.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Exterminator
Insight Pest Solutions
Burlington, ON
04.2022 - Current
- Licensed exterminator
- Core / structural/ mosquito and biting fly
- Green pro certified
- Providing inspections with strong customer service skills.
- Producing sales to improve and growth with in the business.
- Following all guidelines set out within the government regulations.
Automotive Service Advisor
AE Auto Plus Inc.
Newmarket, ON
12.2021 - 05.2022
- Manage the daily operations of the service dept.
- Create work orders and invoicing.
- Report to customers. With complaint cause and correction.
- Ensure techs report full diagnoses of car or truck to maintain and repair any issues found.
- Reconcile daily invoicing and deposit all receipts at the end of each day.
Automotive Service Advisor
Active Green + Ross
Newmarket, ON
08.2020 - 12.2021
- Book and manage all customer requests.
- Provide excellent customer service while providing all service offered.
- Providing quotes and estimates in a timely and professional manner.
- Control and monitor technicians time and efficiency.
Service Manager / Location Manager
Pride Marine Group
02.2018 - 08.2020
- Vast knowledge of repairs and maintenance, intern my leadership skills help create a winning team, within both service and in our retail store.
- Creating a strong bond with customers helping maintain a professional yet personal relationship, Building a trust needed in the industry to succeed.
- Strong telephone and customer service skills.
- Strong computer skills word, excel etc.
- Ability to changing situations allows me to work in and in any position within the Marina.
- Very strong leadership skills. Which helped me move up to Location Manager in Aug.2018 as well as maintaining the service dept as service manager, While taking on the role of Customer service Rep with in the service department.
- Delivery driver for new and used boats throughout Ontario.
- Managing day to day operation of retail store POS systems inventory management.
Assistant Manager / Service Advisor
Midas Auto Experts
01.2013 - 01.2017
- Vast knowledge of personal and fleet automotive repairs and maintenance.
- Stores health and safety officer/ valid first aid cert.
- Strong telephone and customer service skills.
- Strong computer skills word, excel, Fsm, etc.
- Manage all staff, schedules, payroll, daily and weekly reports as well as daily banking.
Petroleum Manager/ Shop Supervisor
Wiedemann's Sales and Service
01.2008 - 01.2012
- Manager Sales and Service Advisor.
- Data Entry / Customer Service / Accounting.
- Increased sales by 10% through development and implementation of a market survey that identified target regions.
- Provided superior customer relations with proven ability to diffuse angry customers and accurately assess customer needs.
- Supervised and maintained updated training for all employees.
- Managed inventory of over $5.2 million yearly.
- Expanded relationships with suppliers.
- Managed day-to-day operations / HR / health and safety.
Wash Alley Operator
Cintas the Uniform People
01.2003 - 01.2008
- Control the flow and maintain the lava tech wash alley.
- Monitor and keep the flow of all garments and mats to be clean and dried.
- Assure all orders are ready for loading of trucks.
- Maintain a clean and safe work space for all areas of the afternoon shift.
Health Care Aide
River Glen Haven Nursing Home
Sutton, ON
01.1999 - 03.2002
- Assist with all daily living aspect in nursing home setting.
Health Care Aide
New Leaf Living and Learning Together Inc
Sharon, Ontario
04.1994 - 06.1996
- Assist with daily living for dual diagnosed young adults.
- Hygiene feeding physio.
Education
No diploma - Automotive Technician
Centennial College
Toronto, ON01.1999
Certified Health Care Aide -
Seneca College
Keswick, ON01.1994
High School Diploma -
West Park Secondary
01.1987
Skills
- Oil Change
- Pest identification
- Chemical application
- Regulatory compliance
- Customer service
- Sales generation
- Inspection techniques
- Customer relationship management
- Integrated pest management
- Inventory management
- Safety protocols
- Effective communication
- Time management
- Problem solving
- Conflict resolution
- Automotive Repair
- Microsoft Office
- Word
- Excel
- Welding
- Upselling
- Merchandising
- Auto Estimating
- Vehicle Maintenance
- Payroll
- POS
- Negotiation
- Store Management Experience
- Human Resources
- Management
- Office Management
- Mechanic Experience
- Retail Sales
- Recruiting
- Pest Control
- Pesticide
- Brake Repair
- Salesforce
- Auto Service Management
- Delivery Driver Experience
- Customer Service
- Load & Unload
- Mechanical Knowledge
Certification
- Health Care Aide, 02/1994, Present, Assist with daily living within long term care home.
- Mosquito and biting fly, 04/2024, 04/2028, Certified to apply pesticide to control mosquito population and biting fly.
- WHMIS Certification, 08/2024, 08/2026
- First aid, 04/2018, 04/2023
Timeline
Exterminator
Insight Pest Solutions
04.2022 - Current
Automotive Service Advisor
AE Auto Plus Inc.
12.2021 - 05.2022
Automotive Service Advisor
Active Green + Ross
08.2020 - 12.2021
Service Manager / Location Manager
Pride Marine Group
02.2018 - 08.2020
Assistant Manager / Service Advisor
Midas Auto Experts
01.2013 - 01.2017
Petroleum Manager/ Shop Supervisor
Wiedemann's Sales and Service
01.2008 - 01.2012
Wash Alley Operator
Cintas the Uniform People
01.2003 - 01.2008
Health Care Aide
River Glen Haven Nursing Home
01.1999 - 03.2002
Health Care Aide
New Leaf Living and Learning Together Inc
04.1994 - 06.1996
No diploma - Automotive Technician
Centennial College
Certified Health Care Aide -
Seneca College
High School Diploma -
West Park Secondary
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