Lucy Diaz
Garden Grove
Summary
Experienced client service representative known for developing strong client relationships and ensuring timely responses to inquiries. Skilled in problem resolution and communication, dedicated to enhancing customer loyalty and satisfaction.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Scrub Off Janitorial LLC
01.2020 - Current
- Managed client inquiries, ensuring timely and accurate responses to service requests.
- Developed and maintained strong relationships with clients, enhancing customer satisfaction and loyalty.
- Collaborated with team members to streamline communication processes, improving overall service efficiency.
- Trained new staff on company policies and best practices for client interaction and service delivery.
Insurance Agent /Customer Service Representative
EZ Insurance Inc
09.2023 - 12.2023
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed insurance policies to identify gaps in coverage and recommend appropriate solutions.
- Educated clients on policy options, ensuring clarity in terms and conditions for informed decision-making.
- Coordinated claims processing, providing support to clients throughout the resolution process.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Dishwasher /Prep Cook
Ramen Zuru
02.2022 - 03.2023
- Operated commercial dishwashing equipment to ensure cleanliness and sanitation standards.
- Sorted and organized dishware for efficient cleaning processes and workflow.
- Collaborated with kitchen staff to maintain smooth operation during peak hours.
- Trained new employees on safe handling of kitchen tools and equipment.
- Prepared ingredients by measuring, chopping, and marinating to ensure timely meal service.
- Maintained kitchen cleanliness and safety standards to comply with food handling regulations.
- Assisted chefs in executing daily menu items efficiently during peak service hours.
- Implemented inventory management practices to maintain stock levels and minimize shortages.
Phone Receptionist
Marquez Collections
10.2019 - 12.2019
- Managed incoming calls, directing inquiries to appropriate departments for efficient resolution.
- Scheduled appointments and coordinated meetings, optimizing staff availability and customer satisfaction.
- Maintained accurate records of customer interactions, ensuring data integrity and quick reference capabilities.
- Provided exceptional customer service, addressing client concerns with professionalism and empathy.
Cook
SAGE Dining Services
08.2018 - 09.2019
- Prepared diverse menu items in accordance with established recipes and service standards.
- Maintained cleanliness and organization of kitchen workspace to ensure food safety compliance.
- Collaborated with team members to streamline meal preparation processes for efficiency.
- Trained new staff on cooking techniques, kitchen equipment usage, and safety protocols.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
High School Diploma -
Orange High School
Orange, CA07-2018
No Degree - Business
Orange Coast College
Costa Mesa, CASkills
- Customer support
- Payment processing
- Customer focus
- Call center experience
- Client relations
- Payment reminders
- Microsoft office
- Computer skills
- Calm and professional under pressure
- Multi-line phone talent
- Understanding customer needs
- Problem resolution
- Office equipment proficiency
- Key holder experience
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking and organization
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Agent /Customer Service Representative
EZ Insurance Inc
09.2023 - 12.2023
Dishwasher /Prep Cook
Ramen Zuru
02.2022 - 03.2023
Client Service Representative
Scrub Off Janitorial LLC
01.2020 - Current
Phone Receptionist
Marquez Collections
10.2019 - 12.2019
Cook
SAGE Dining Services
08.2018 - 09.2019
No Degree - Business
Orange Coast College
High School Diploma -
Orange High School