Lucinia Tomas
Toronto,ON
Summary
Hardworking employee with teen years of experience in customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Talented Marketing Specialist leveraging four years of marketing experience. Focused on developing successful campaigns and product marketing plans that satisfy clients and meet demanding objectives. First-rate attention to detail and creative mindset.
Overview
15
15
years of professional experience
Work History
BIC BANK -Customer Service
Bic Bank
Luanda Angola
12.2008 - 05.2018
- Opened customer accounts by recording account information into job-related software.
- Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
- Verified customer identification information with the applicable documents according to bank policies.
- Assisted customers with online banking services including account set up and password resets.
- Maintained current knowledge of bank products and services offered at branch location.
- Processed wire transfers for both incoming and outgoing funds as requested by customers.
- Performed special services for customers, ordering bank cards and checks.
- Identified transaction errors when debits and credits did not balance.
SOCIAL MEDIA ASSISTANT
ADVENTISTAS TORONTO CHURCH
01.2021 - Current
- Created Instagram Reels that received 50 new followers
- Monitored social media sites for the Church to ensure attendance and accessibility to all programs
- Launched marketing and social media carousel posts for the event by Expo Health’s corresponding majors which allowed the community to be aware of what they can expect from this big event
- Copyedited newsletters, posters, and websites
- Copyedited the yearly review.
SOCIAL MEDIA CONTENT CREATOR AND FASHION INFLUENCER
INSTAGRAM AND TIKTOK
12.2019 - 02.2024
- Created content for various platforms such as Tiktok, Instagram With 300K Followers with reels over 10 million views.
- Developed content strategy to increase social media followers and engagement.
- Brainstormed ideas for new video concepts and stories.
- Scheduled posts on a daily basis across all social media channels.
Education
Marketing and Digital Media -
CANADIAN BUSINESS COLLEGE
06.2022
Social Communication -
INDEPENDENT UNIVERSITY
04.2016
Skills
- Financial Transactions
- Banking Regulations
- Customer Service
- Cash Handling
- Signature Verification
- New Account Setup
- Influencer Collaboration
- Visual Design
- Client Interaction
- Marketing Tools
- Social Media Posting
- Social Media Trends
- Online Marketing
- Blogging
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Dutch
Professional
Spanish
Professional
Timeline
SOCIAL MEDIA ASSISTANT
ADVENTISTAS TORONTO CHURCH
01.2021 - Current
SOCIAL MEDIA CONTENT CREATOR AND FASHION INFLUENCER
INSTAGRAM AND TIKTOK
12.2019 - 02.2024
BIC BANK -Customer Service
Bic Bank
12.2008 - 05.2018
Marketing and Digital Media -
CANADIAN BUSINESS COLLEGE
Social Communication -
INDEPENDENT UNIVERSITY
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