Lucero Alcazar Valencia
Salida
Summary
I’m a bilingual professional fluent in both English and Spanish, with a strong background in healthcare as a Certified Nursing Assistant. I’m highly organized, dependable, and take pride in my excellent time management and ability to stay on top of tasks without needing to be reminded. I genuinely enjoy working with people and creating a welcoming, friendly environment—whether it's helping a team run smoothly or making sure visitors feel taken care of. I’m a fast learner, a great communicator, and someone who believes in showing up on time and giving my best every day.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.
Overview
10
10
years of professional experience
Work History
Receptionist
Vintage Faire Nursing and Rehabilitation Center
Modesto
09.2024 - 05.2025
- Greeted visitors and directed them to appropriate departments efficiently.
- Managed multi-line phone system, responding to inquiries promptly.
- Scheduled appointments and maintained organized calendar for staff members.
- Processed incoming and outgoing mail while maintaining confidentiality of documents.
- Maintained reception area cleanliness, ensuring a welcoming environment for guests.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Updated daily log book with information about visitors entering the premises.
CNA
Hylon Nursing Facility
Modesto
10.2022 - 12.2023
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety in resident living areas.
- Provided emotional support and companionship to residents during visits.
- Educated families on care routines and resident needs.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
Shipping and Receiving Lead
DHL
Tracy
11.2018 - 04.2022
- Coordinated shipping and receiving operations for timely product delivery.
- Supervised team members to ensure compliance with safety protocols.
- Managed inventory control using advanced tracking systems and software.
- Organized warehouse layout to optimize space and improve accessibility.
- Inspected incoming shipments for quality assurance and accuracy.
- Performed daily shipping and receiving duties, including verifying items received against invoices or packing slips.
- Supervised and trained personnel in the proper use of shipping and receiving equipment and procedures.
- Monitored stock levels and replenished as needed to meet customer demands.
- Resolved discrepancies between purchase orders and actual receipts.
Team Leader
Jack in the Box
Modesto
05.2015 - 11.2019
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Education
Some College (No Degree) - Nursing
Modesto Junior College
Modesto, CASkills
- Appointment scheduling
- Customer service
- Call handling
- Calendar management
- Office organization
- Effective communication
- Time management
- Organization skills
- Mail distribution
- Scheduling
- Task prioritization
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist
Vintage Faire Nursing and Rehabilitation Center
09.2024 - 05.2025
CNA
Hylon Nursing Facility
10.2022 - 12.2023
Shipping and Receiving Lead
DHL
11.2018 - 04.2022
Team Leader
Jack in the Box
05.2015 - 11.2019
Some College (No Degree) - Nursing
Modesto Junior College