Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lucas Jeronimo Duarte

Vaudreuil-Dorion,Canada

Summary

Dedicated customer service professional experienced in addressing customer concerns and building trust. Known for strong problem-solving abilities and effective communication, ensuring positive experiences for clients from various backgrounds. Committed to fostering good team cooperation.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Sail Outdoors
Vaudreuil-Dorion, Canada
06.2023 - Current
  • Resolved and de-escalated issues to address customer concerns on manufacturing defects or dissatisfaction with products.
  • Assisted with clients' pick-up orders and returning products from company warranties.
  • Processed returns and warranty claims, adhering to policy while safeguarding company margins.
  • Communicated warranty policies clearly to diverse clients, ensuring understanding and compliance, while maintaining brand trust and loyalty.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

Cashier

Sail Outdoors
Vaudreuil-Dorion, Canada
02.2023 - Current
  • Delivered multilingual client support, enhancing customer engagement across diverse markets.
  • Using my vast linguistic skills to help clients in their native language (Portuguese, Spanish) and fluently switch between francophone and anglophone clients.
  • Opened 100+ customer accounts and advised on technical issues, improving customer satisfaction and digital onboarding.
  • Dealing with clients of various backgrounds and offering the best possible service (deaf, reduced mobility,…)
  • Maintained operational efficiency by leading recycling, cleaning, inventory stocking and organizing during high-volume events.
  • Ensured to maximize services with the provided tools like the at-home delivery service.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Developed strong customer relationships to support satisfaction and loyalty.
  • Offered adapted service solutions to clients with hearing impairments and reduced mobility, fostering inclusive customer experiences.

Tutor

Brind'amour Elementary School
Vaudreuil-Dorion, Canada
09.2019 - 12.2019
  • Delivered personalized tutoring in core subjects, improving students' test scores and comprehension of weekly lessons.
  • Prepared students for final exams through targeted study plans, boosting academic confidence and performance.
  • Facilitated after-school support for struggling learners, fostering improved study habits and retention.
  • Developed creative activities to engage students in the learning process.

Education

Bachelor of Arts - Psychology

McGill University
QC
08.2025

PRE-UNIVERSITAIRE COLLEGE DIPLOMA -

John Abbott College
Sainte-Anne-de-Bellevue, QC
01.2024

HIGH SCHOOL DIPLOMA -

Cité-des-Jeunes High School
Vaudreuil-Dorion
01.2021

Skills

  • Language Fluency in three languages
  • Strong basics in Spanish
  • Strong basics in Italian
  • Customer Service Excellence
  • Effective communication
  • Team collaboration
  • Empathic
  • Problem-solving
  • Work ethic and integrity
  • Issue resolution
  • Creative problem solving
  • Conflict resolution

Languages

English
Full Professional
French
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited

Timeline

Customer Service Representative

Sail Outdoors
06.2023 - Current

Cashier

Sail Outdoors
02.2023 - Current

Tutor

Brind'amour Elementary School
09.2019 - 12.2019

Bachelor of Arts - Psychology

McGill University

PRE-UNIVERSITAIRE COLLEGE DIPLOMA -

John Abbott College

HIGH SCHOOL DIPLOMA -

Cité-des-Jeunes High School
Lucas Jeronimo Duarte