Jenniffer Rodriguez
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Love helping people .
Full of motivation to help others.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
CIBC
03.2013 - Current
- > Resolved customer complaints promptly to maintain high service satisfaction.
- > Educated clients on banking products and services, enhancing their experience.
- > Collaborated with team members to refine customer service protocols.
- > Handled account issues swiftly, escalating complex problems when necessary.
- > Trained new staff on best practices and company policies for customer service.
- > Maintained current knowledge of financial regulations and compliance standards.
- > Built strong customer relationships, encouraging repeat business.
- > Processed payments and provided billing assistance efficiently.
Education
High School Diploma -
Bathurst Heights
06-2000
Skills
- Team collaboration
- Payment processing
- Customer relationship management
- Customer satisfaction enhancement
- Staff training
- Billing assistance
- Problem solving
- Active listening
- First Aid/CPR
- Spanish language
- Effective communication
- Native Spanish fluency
- Language translation
- Bilingual customer support
- Attention to detail
Languages
Spanish
Professional
Affiliations
Love spending time with my kids . Love Musica
Timeline
Customer Service Representative
CIBC
03.2013 - Current
High School Diploma -
Bathurst Heights
Similar Profiles
Marzia AliMarzia Ali
Mortgage Specialist at CIBCMortgage Specialist at CIBC
Nena BrownNena Brown
Sr. Manager, Talent Acquisition Strategy & Program at CIBCSr. Manager, Talent Acquisition Strategy & Program at CIBC
Amina Mohammed IkafAmina Mohammed Ikaf
Case Manager – Client Care at CIBCCase Manager – Client Care at CIBC
LEAH KINUTHIALEAH KINUTHIA
Personal Support Worker at Live Life Well Care ServicesPersonal Support Worker at Live Life Well Care Services
Altaf AssadzadaAltaf Assadzada
Grooming Aircraft at Delta Facilities MaintenanceGrooming Aircraft at Delta Facilities Maintenance