Summary
Work History
Education
Skills
Websites
Languages
Timeline
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Lucas Gimenez

Lucas Gimenez

San Francisco

Summary

Ecommerce and analytics‑focused marketing professional with a track record of optimizing online performance and improving customer satisfaction. Proficient in performance tracking, reporting, and data‑driven decision‑making. Passionate about enhancing user experience and contributing to business growth.

Work History

Front Desk/Treatment Coordinator

Mission Dental
San Francisco
2023 - 2026
  • Greeted and checked in patients, maintaining and managing patient records.
  • Answered phone calls, messages, texts, and emails from patients.
  • Assisted patients with completing forms and provided guidance throughout their care.
  • Scheduled, rescheduled, and canceled appointments; coordinated financial arrangements.
  • Coordinated patient treatment plans and guided patients through their care journey.
  • Followed up on outstanding treatments and patient requests.
  • Promoted high patient satisfaction by resolving issues with knowledgeable and friendly service.
  • Contributed innovative ideas to enhance team performance and patient outcomes.
  • Worked successfully with a diverse group of coworkers to accomplish goals related to dental services.

Customer Service Internship Program

Vail Resorts Mount Snow Ski Resort
West Dover
2022 - 2023
  • Responded to customer inquiries via phone, email, and live chat, providing assistance and resolving issues.
  • Actively listened to customers to understand their concerns and needs.
  • Resolved customer problems and complaints efficiently and effectively.
  • Maintained accurate records of customer interactions.
  • Maintained a friendly and professional tone in all communications.
  • Completed day-to-day duties accurately and efficiently.
  • Seasonal worker at Mount Snow Ski Resort as part of a cultural exchange program in the United States.

Senior Community Manager - Ecommerce

Fábrica Paraguaya de Sierras S.A
Asunción
2018 - 2022
  • Managed social media for FAPASISA Holding, including the parent brand FAPASISA and subsidiary brands Karcher and Stihl.
  • Oversaw ecommerce operations, including platform management and website optimization.
  • Planned and executed digital advertising campaigns, managing budgets and tracking performance against KPIs.
  • Provided weekly insights and performance reports using analytics tools such as Google Analytics and Meta Business Suite.
  • Collaborated with external agencies on branding, influencer marketing, SEO, and SEM optimization projects.
  • Researched and developed strategic partnerships to drive brand growth and engagement.
  • Engaged directly with customers via live chat, email, and calls, ensuring high levels of satisfaction.
  • Identified growth opportunities through customer analysis and market research.
  • Built and maintained relationships with bloggers and influencers to increase product and brand exposure.
  • Developed strategies to enhance online presence, drive sales, and strengthen community engagement.

Education

Associate of Arts - Business Administration And Management

San Francisco State University
San Francisco, CA
09-2027

Marketing Engineering - Marketing and Advertising

Universidad Americana
Asuncion, Paraguay
01-2024

Digital Marketing Certicate - Brand's presence on social networks

Google Courses
San Francisco, California
01.2023

Skills

  • Strategic Planning and Execution
  • Team Leadership and Collaboration
  • Data Analysis and Insights
  • Budget and Financial Management
  • Relationship Management
  • Report Preparation and Presentation
  • Data-Driven Decision Making
  • Industry-Specific Expertise
  • Digital Marketing & Social Media Management
  • Customer Engagement & Retention
  • Project Management

Websites

Languages

  • English
  • Spanish
  • Portuguese

Timeline

Front Desk/Treatment Coordinator

Mission Dental
2023 - 2026

Customer Service Internship Program

Vail Resorts Mount Snow Ski Resort
2022 - 2023

Senior Community Manager - Ecommerce

Fábrica Paraguaya de Sierras S.A
2018 - 2022

Associate of Arts - Business Administration And Management

San Francisco State University

Marketing Engineering - Marketing and Advertising

Universidad Americana

Digital Marketing Certicate - Brand's presence on social networks

Google Courses

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Lucas Gimenez