Luc Landrum
Eureka
Summary
I am a Dynamic professional with experience at Enterprise Rent-A-Car and Coast Central Credit Union, excelling in customer service and collections management. I have a proven ability to enhance workflow efficiency and negotiate successful payment arrangements. I am skilled in strategic planning and data interpretation, driving process improvements and fostering positive client relationships.
Developed critical thinking and leadership skills in fast-paced corporate environment, focusing on team collaboration and process optimization. Demonstrated ability to manage projects and analyze data to support business decisions. Seeking to transition into new field where these transferrable skills can drive impactful results.
Overview
3
3
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
11.2024 - Current
- Assisted in daily operational activities to support team objectives and enhance workflow efficiency.
- Participated in training sessions to learn company policies and procedures, demonstrating adaptability to new information.
- Collaborated with team members to identify process improvements, fostering a culture of continuous learning.
- Supported inventory management tasks, ensuring accurate tracking of supplies and resources.
- Engaged in customer service interactions, addressing inquiries and contributing to positive client experiences.
- Maintained organized documentation for projects, contributing to streamlined communication among team members.
Collections Specialist
Coast Central Credit Union
04.2023 - 11.2024
- Managed collections process to ensure timely resolution of delinquent accounts
- Reviewed account statuses and identified trends to improve recovery strategies
- Communicated effectively with members to negotiate payment arrangements
- Maintained accurate records of collections activities within internal systems
Education
Bachelor of Science - Business Administration
California State Polytechnic University, Humboldt
Arcata, CA01.2021
Skills
- Customer service
- Staff supervision
- Customer relations
- Sales techniques
- Marketing
- Strategic planning
- Data interpretation
- Resource allocation
Timeline
Management Trainee
Enterprise Rent-A-Car
11.2024 - Current
Collections Specialist
Coast Central Credit Union
04.2023 - 11.2024
Bachelor of Science - Business Administration
California State Polytechnic University, Humboldt