Rashmi Sundar
Kamloops,BC
Summary
Driven marketing graduate with a passion for creating impactful customer experiences. Equipped with a solid background in customer service, I am eager to apply my skills and knowledge to contribute to the success of an innovative and forward-thinking company. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Management Trainee
Enterprise Car Rental
05.2024 - Current
- Improved management skills by participating in rigorous training programs and workshops.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Handled day-to-day customer or client questions via telephone or email.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Assisted with onboarding of new employees by providing training and development resources.
Key-holder
Boathouse
06.2023 - Current
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty..
- Completed store opening and closing procedures.
Front Desk Agent/Supervisor
Holiday Inn Express
04.2022 - 02.2024
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
Service Crew Member
McDonald's
02.2022 - 05.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained clean and organized work environment for improved customer experiences.
- Collaborated with team members to meet high standards of service during peak hours.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Promoted safe dining experience by enforcing proper sanitization practices among team members during shifts.
Customer Experience Associate
Walmart
10.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Collaborated with team members to develop effective strategies for enhancing overall customer experience.
- Streamlined communication with clients for improved understanding of their needs and preferences.
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
Breakfast Attended
Thompson Hotel
09.2021 - 10.2021
- Enhanced guest satisfaction by providing exceptional breakfast services and maintaining clean, welcoming environment.
- Contributed to hotel''s reputation for excellent service by promptly addressing any guest concerns or special requests.
- Ensured food safety compliance through proper storage, handling, and preparation techniques.
- Streamlined operations by effectively setting up, stocking, and breaking down breakfast area each day.
- Maintained high standards of food quality and presentation by regularly checking and replenishing buffet items.
- Reduced food waste and ensured freshness by efficiently managing inventory levels and rotating stock as needed.
Community Service Worker
Shed for All
10.2020 - 06.2021
- Facilitated group therapy sessions aimed at building resilience, enhancing coping skills, and fostering peer support among participants.
- Improved overall well-being of clients through effective case management and resource referrals.
- Collaborated with local agencies to create comprehensive network of resources for community members in need.
- Organized events that promoted cultural diversity and inclusivity among community members.
- Implemented initiatives to address social issues such as homelessness, substance abuse, and domestic violence within community.
Education
Post baccalaureate diploma, Marketing - Marketing Management
Thompson River University
Kamloops,BC12.2023
Bachelor's in Managementt Studies - Marketing Management
Don Bosco College
Mumbai,India 12.2020
Higher School Certificate - Commerce
SouthIndian Education Society
Mumbai India 12.2017
Secondary School Certificate, Mary Immaculate Girls High School -
Mary Immaculate Girls High School
Mumbai,India 12.2015
Skills
- Customer Service Management
- Staff Oversight
- Inventory Monitoring
- Resource Allocation
- Training and Mentoring
- Bank Deposits
- Task Delegation
- Cash Handling
- Customer Service
- Team leadership
- Relationship building
Certification
- Service It Right
- Social Media Marketing
- Customer Service, IHG-Holiday Inn Express
- First Aid
Languages
English
Full Professional
Hindi
Full Professional
Tamil
Professional Working
Marathi
Limited Working
Timeline
Management Trainee
Enterprise Car Rental
05.2024 - Current
Key-holder
Boathouse
06.2023 - Current
Front Desk Agent/Supervisor
Holiday Inn Express
04.2022 - 02.2024
Service Crew Member
McDonald's
02.2022 - 05.2022
Customer Experience Associate
Walmart
10.2021 - 02.2022
Breakfast Attended
Thompson Hotel
09.2021 - 10.2021
Community Service Worker
Shed for All
10.2020 - 06.2021
Post baccalaureate diploma, Marketing - Marketing Management
Thompson River University
Bachelor's in Managementt Studies - Marketing Management
Don Bosco College
Higher School Certificate - Commerce
SouthIndian Education Society
Secondary School Certificate, Mary Immaculate Girls High School -
Mary Immaculate Girls High School
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