Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Luc Guerrier

Ottawa,ON

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Motivated to deliver consistent, prompt and courteous service.

Overview

7
7
years of professional experience

Work History

Delivery Driver

FedEx
Ottawa, ON
08.2021 - Current
  • Assisted in relocation numerous boxes from large shipments to customer specified locations, ensuring timely and organized delivery.
  • Responded promptly to emergency situations involving vehicles or personnel on roadways.
  • Resolved customer complaints professionally when packages were damage during shipment.
  • Maintained accurate records of goods delivered and collected payments as required.

Customer Service Representative

BPO of NTT
Ottawa, ON
08.2020 - 12.2020
  • Received recognition for consistently achieving high customer satisfaction scores and meeting performance targets.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained high level of professionalism when dealing with difficult customers.
  • Updated databases with new and modified customer data.

Deli Clerk

Metro
Ottawa
03.2017 - 12.2019
  • Adhered to health and safety standards while preparing food.
  • Worked collaboratively with other staff members to ensure efficient operation during peak hours.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Recognized by customers for exceptional food presentation and preparation

Education

GED -

Algonquin College
Ottawa, ON
06-2019

High School Diploma -

École Secondaire Publique De La Salle
Ottawa, ON
06-2016

Skills

  • Passionate about delivering high-quality service and exceeding customer expectations
  • Effective in diagnosing issues and providing practical solutions
  • Proficient in managing multiple tasks simultaneously
  • Knowledge in CRM software and various internal platforms
  • Strong verbal and written communication skills; adept at conveying information clearly and empathetically

References

References available upon request.

Timeline

Delivery Driver

FedEx
08.2021 - Current

Customer Service Representative

BPO of NTT
08.2020 - 12.2020

Deli Clerk

Metro
03.2017 - 12.2019

GED -

Algonquin College

High School Diploma -

École Secondaire Publique De La Salle

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Luc Guerrier