Sheeba Thayanithi
St. Catharines
Summary
I am a dedicated and results-driven customer service professional with over four years of experience delivering exceptional support in luxury concierge and structured call center environments. I take pride in placing the client’s experience at the forefront of every interaction, consistently demonstrating empathy, professionalism, and a commitment to excellence. My ability to think creatively and remain composed under pressure allows me to resolve complex requests and exceed expectations, even in fast-paced settings. I am proficient in navigating multiple digital systems simultaneously and have a proven track record of managing high volumes of inbound and outbound communication with accuracy and discretion. I am passionate about creating seamless, personalized experiences that reflect Aspire Lifestyles’ standard of service and leave a lasting impression on every client.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Senior Lifestyle Consultant
Aspire Lifestyles
St. Catharines
12.2022 - 04.2025
- Delivered tailored solutions for high-profile clients, managing urgent travel, dining, and lifestyle requests.
- Maintained a 90%+ QA score and ranked in the top 30% for monthly performance.
- Built strong rapport with internal teams and external vendors to ensure seamless service delivery.
- Communicated with clarity and professionalism across digital channels, handling sensitive information with discretion.
- Researched industry trends to offer curated recommendations aligned with client preferences.
Insurance Technical Service Representative
KTX- Insurance Broker
09.2020 - 12.2021
- Processed auto and home insurance policies with precision across multiple portals.
- Liaised with underwriters and submitted documentation to support client applications.
- Recognized for consistently exceeding performance targets and maintaining high accuracy.
- Proficient in EPIC and adaptable to new software platforms.
Luxury Travel Advisor
Vintage Hotels
Niagara-on-the-Lake
05.2017 - 01.2019
- Guided clients in selecting ideal hotel destinations and accommodations.
- Developed personalized itineraries based on client preferences and budgets.
- Coordinated travel logistics, including cabs,transfers, and activities.
Education
Mortgage Agent - Insurance
Remic
Toronto, ON 06.2022 - 06.2024
Associate of Applied Science - Science
Centennial College
Scarborough 01.2019 - 09.2019
Some College (No Degree) - Business Administration
Brock University
St. Catharines 09.2010 - 10.2016
Skills
- Client-Centered Mindset: Passionate about delivering exceptional service and consistently placing the customer’s experience at the heart of every interaction
- Positive & Professional Communication:Skilled in maintaining a calm, courteous, and polished tone across phone and email, even in high-pressure situations
- Creative Problem-Solving: Adept at thinking outside the box to resolve complex or time-sensitive requests with innovative solutions
- Multi-System Navigation: Proficient in navigating multiple digital platforms simultaneously to fulfill client needs efficiently and accurately
- Virtual Channel Expertise: Experienced in managing inbound and outbound communication through phone and email in structured call center environments
- High-Volume Request Handling: Comfortable working in fast-paced settings while maintaining attention to detail and service excellence
- Customer Satisfaction Focus: Committed to going above and beyond to exceed expectations and build lasting client relationships
- Discretion & Confidentiality: Trusted to handle sensitive information with professionalism and integrity
- Performance-Driven: Consistently recognized for exceeding targets and maintaining top-tier quality assurance scores
Availability
- Full Time or Part Time
- Prefers start Time between 7:00 AM- 11:00 AM (EST), flexible
- Available Monday- Sunday
References
- Liane Muir - Vintage Hotels Supervisor (780 531 0125)
- Singer Parm- Pharmsave Manager (905 988 1919)
- Alycia Cyr- Great Blue Resorts Supervisor (905 468 4141)
Timeline
Senior Lifestyle Consultant
Aspire Lifestyles
12.2022 - 04.2025
Mortgage Agent - Insurance
Remic
06.2022 - 06.2024
Insurance Technical Service Representative
KTX- Insurance Broker
09.2020 - 12.2021
Associate of Applied Science - Science
Centennial College
01.2019 - 09.2019
Luxury Travel Advisor
Vintage Hotels
05.2017 - 01.2019
Some College (No Degree) - Business Administration
Brock University
09.2010 - 10.2016