Office Clerk
Clinique Médicale Csante
08.2023 - Current
Lubnie Alexis
Gatineau,QC
Summary
Proactive and motivated team player, ready to gain work experience and learn from team. Offers organized and focused approach to completing tasks. Seeks out opportunities to develop new skills and assist smooth running of projects.
Skills
Microsoft office knowledge
Can work under pressure
Good organisation skills
Good communication skills
Experience in costumer sales and service
Data Entry
Languages
Creole
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
DEC - Physiotherapist and occupational therapist assistant
La Cité Collégiale
09.2021 - 06.2023
Elderly Caregiver
Self-employed
05.2021 - 06.2023
Call Centre Representative
Msi corp. Bell alliant
12.2018 - 12.2020
Cashier
Tim Hortons
07.2016 - 12.2018
Educator
CPE Grande Riviere
01.2016 - 12.2020
High school diploma -
Polyvalente Nicolas-Gatineau
09.2012 - 06.2016
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained and mentored the new employees.
- Awarded "Employee of the Month" for making the most sales.
- Saved company expenses in paper costs by creating reusable card.
- Supervised team of 5 staff members.
Quote
Do not go where the path may lead, go instead where there is no path and leave a trail.
-Ralph Waldo Emerson
Work History
Office Clerk
Clinique Médicale Csante
08.2023 - Current
- Greeted up to 100 incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Elderly Caregiver
Self-employed
05.2021 - 06.2023
- Assisted with transfers and ambulation, using lift devices to help patient from seated to standing position or from bed to chair.
- Maintained patient hygiene by assisting residents in activities of daily living, including bathing, oral care and house cleaning.
- Encouraged mobility by performing daily routine exercises.
- Improved resident comfort by providing pleasant companionship and stimulating conversation.
- Guaranteed patient safety by constantly observing resident well being, promptly reporting changes in conditions to the family.
Call Centre Representative
Msi corp. Bell alliant
12.2018 - 12.2020
- Optimised customer experience by tailoring responses to individual needs.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Enabled efficient follow-up by accurately recording customer requirements and details.
- Answered customer queries daily via inbound calls, confirm appointments via outbound calls and inform costumers of new discount and sales.
Educator
CPE Grande Riviere
01.2016 - 12.2020
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Closely monitored child wellbeing, regularly updating parents to assure continued safety and security.
- Passionately promoted learning through play for optimum child development.
Cashier
Tim Hortons
07.2016 - 12.2018
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Delivered outstanding customer care with proactive sales and listening skills.
- Completed opening and closing procedures each day.
- Helped meet business needs by working extra shifts.
- Trained and mentored new cashiers and clerks in correct processes.
Education
DEC - Physiotherapist and occupational therapist assistant
La Cité Collégiale
Ottawa, ON 09.2021 - 06.2023
High school diploma -
Polyvalente Nicolas-Gatineau
Gatineau, QC 09.2012 - 06.2016
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