Brenda Leblanc
Gatineau,QC
Summary
Dynamic hospitality professional with extensive experience at Nickels, excelling in high-pressure environments. Proven track record in enhancing customer satisfaction through exceptional service and high-quality cocktails. Strong multitasking abilities and a team player attitude, complemented by expertise in cash handling and staff training, ensure operational efficiency and a welcoming atmosphere.
Overview
14
14
years of professional experience
Work History
Bartender/Waitress
Nickels
03.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Supervisor
Scores
01.2015 - 03.2020
- Assisted in managing restaurant operations and staff during busy shifts.
- Oversaw inventory levels, conducted stock checks, and placed supplier orders.
- Trained new employees in service standards, menu knowledge, and POS system use.
- Maintained cleanliness and organization to meet health and safety codes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Service Cashier
Tim Hortons
01.2012 - 01.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Education
High School Diploma -
Ecole St-Paul
Maria07-2015
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Cleanliness and hygiene
- Hospitality service expertise
Languages
French
English
Timeline
Bartender/Waitress
Nickels
03.2020 - Current
Supervisor
Scores
01.2015 - 03.2020
Customer Service Cashier
Tim Hortons
01.2012 - 01.2016
High School Diploma -
Ecole St-Paul
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