Lu Zhao
Calgary,AB
Summary
Experienced customer service with a strong background. Skilled in problem-solving and optimizing customer experience. Capable of collaborating effectively with teams. Committed to continuous learning and improving personal abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Beverage Manager
Happy Cup Inc.
Calgary, AB
03.2023 - Current
- Purchasing and inventory management.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served and resolved issues.
Banquet Server
Hotel Arts
Calgary, AB
05.2022 - 02.2023
- Service with colleagues for banquets, conferences, and hotel events.
- Developed positive relationships with regular customers through friendly conversation.
Waitress
Fushion Shushi Restaurant
Calgary, AB
08.2021 - 05.2022
- Served food and beverages to patrons and confirmed complete orders.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Logistics Coordinator
DB SCHENKER Company
Beijing,CN
12.2009 - 12.2020
- Managed movement, sorting, and loading of supplies to keep deliveries on schedule.
Education
Diploma of Education - Hospitality and Tourism Management
Southern Alberta Institute of Technology (SAIT)
04.2023
Skills
- Strong communication skills and customer service
- Cooperation and responsibility
- Passion and optimistic attitude
- Alcohol and beverage service
- Ability to work under pressure
- Adapt to flexible work schedules and different working environments
- High sense of ethics
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
French
Elementary
Certification
- ProServe
Timeline
Beverage Manager
Happy Cup Inc.
03.2023 - Current
Banquet Server
Hotel Arts
05.2022 - 02.2023
Waitress
Fushion Shushi Restaurant
08.2021 - 05.2022
Logistics Coordinator
DB SCHENKER Company
12.2009 - 12.2020
Diploma of Education - Hospitality and Tourism Management
Southern Alberta Institute of Technology (SAIT)
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