Summary
Overview
Work History
Education
Certification
Accomplishments
Core Technical Competencies
Additional Qualifications
Key Technical Projects
Timeline
Generic

LOYAL BRISTOW

Linkedin.com/in/loyal-bristow-b801b524

Summary

Results-driven Software Developer with 2+ years of technical experience in Python development, machine learning applications, and full-stack web development. Proven expertise in building data-driven solutions, developing SharePoint applications, and delivering exceptional customer service with 95% satisfaction rate. Graduate with dual certifications in Information Technology and IoT/Machine Intelligence, seeking to leverage programming skills and analytical abilities to contribute to innovative software development projects.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Support Associate

Sutherland Global
09.2022 - 12.2022
  • Company Overview: Amazon Client
  • Achieved 95% first-contact resolution rate while managing 80+ daily customer technical inquiries via chat platform
  • Mastered CRM software operations, maintaining detailed customer interaction logs and escalation procedures
  • Collaborated with technical teams to resolve complex product issues, contributing to 98% customer satisfaction scores
  • Demonstrated strong problem-solving skills by troubleshooting software-related customer concerns efficiently
  • Amazon Client

Software Development Intern

Zealogics Technology Solutions
04.2021 - 05.2022
  • Engineered and deployed 2 custom SharePoint Online applications using Agile development methodology
  • Optimized user interface design, resolving critical usability issues that improved team productivity by 25%
  • Executed comprehensive data migration and management processes within SharePoint environments
  • Delivered technical presentations to stakeholders, effectively communicating project outcomes and recommendations

Education

Graduate Certificate - Information Technology

Algoma University
Brampton
01.2024

Graduate Certificate - IoT and Machine Intelligence

Sheridan College
Brampton
01.2023

Bachelor of Science - Computer Application

Sacred Heart College
Kochi
01.2022

Certification

  • Oracle Database 12C: Basic SQL - Oracle Corporation
  • Introduction to Machine Learning - Professional Development Platform
  • Introduction to Data Analysis Using Excel - Microsoft Certified
  • SQL Essential Training - Database Management Certification
  • MS Access 2019 Essential Training - Microsoft Office Specialist

Accomplishments

  • Leadership Excellence: State Hockey Team Captain, ASISC National Games 2016
  • Customer Service Excellence: Maintained 95% issue resolution rate in high-volume technical support environment
  • Technical Innovation: Successfully developed multiple software applications using contemporary programming practices
  • Academic Recognition: Graduated with honors from computer science program with specialized focus areas

Core Technical Competencies

Programming Languages: Python, Java, JavaScript, SQL, HTML5, CSS3

Development Frameworks: Machine Learning Libraries (Pandas, NumPy), Large Language Models (LLM)

Database Technologies: MySQL, Oracle Database 12C, MS Access, SharePoint Online

Business Intelligence Tools: Power BI, Excel Advanced Analytics, Data Visualization

Development Methodologies: Agile Development, Software Testing, Version Control

Enterprise Systems: CRM Platforms, Customer Support Systems, SharePoint Administration

Additional Qualifications

Languages: English (Fluent), Hindi (Conversational)

Soft Skills: Problem Solving, Team Collaboration, Customer Service Excellence, Technical Communication

Professional Interests: Artificial Intelligence, Machine Learning, Web Development, Data Science

Key Technical Projects

Laptop Price Prediction Model | Machine Learning Application

• Developed comprehensive price prediction system using Python, Pandas, and machine learning algorithms

• Implemented data preprocessing pipeline, feature engineering, and model evaluation techniques achieving 85% accuracy

• Created interactive Power BI dashboard with real-time price analysis and market trend visualization

• Technologies: Python, Pandas, NumPy, Scikit-learn, Power BI, Data Analytics

Movie Recommendation System | AI-Powered Application

• Built intelligent recommendation engine leveraging Python and Large Language Model (LLM) integration

• Implemented natural language processing algorithms for personalized content filtering and user preference analysis

• Developed collaborative filtering system resulting in highly accurate movie suggestions based on user behavior

• Technologies: Python, LLM APIs, Natural Language Processing, Machine Learning, Data Science

Timeline

Customer Support Associate

Sutherland Global
09.2022 - 12.2022

Software Development Intern

Zealogics Technology Solutions
04.2021 - 05.2022

Graduate Certificate - Information Technology

Algoma University

Graduate Certificate - IoT and Machine Intelligence

Sheridan College

Bachelor of Science - Computer Application

Sacred Heart College
LOYAL BRISTOW