Gaurav Singh
Edmonton,Canada
Summary
Detail-oriented and customer-focused professional with over two years of experience in technical support and administrative services. Adept at handling client-facing responsibilities, data entry, payment processing, and system troubleshooting. Eager to contribute to a dynamic registry office environment by delivering exceptional client service, and ensuring accuracy in registry operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate - Technology Support
Sutherland Global
Edmonton, AB
06.2024 - Current
- - Provided front-line customer service for technical inquiries via phone, chat, and email.
- - Accurately processed account updates and secure payments in a fast-paced environment.
- - Resolved printer issues, system logins, and software-based problems with minimal downtime.
- - Maintained confidentiality and secure handling of user credentials and personal data.
- - Followed strict procedures for system navigation and issue documentation.
Technical Support & Customer Service Representative
Swiss Chalet
Charlottetown, PE
03.2022 - 01.2024
- - Delivered accurate and courteous support to customers, both in-person and by phone.
- - Handled payment collection, reconciliations, and inventory forms.
- - Troubleshot and maintained POS terminals, printers, and basic system functions.
- - Collaborated with internal teams to ensure policy compliance and smooth service delivery.
IT Intern - Microcomputing and Networking
Herzing College
Montréal, QC
08.2021 - 01.2022
- - Performed user account provisioning and data management.
- - Gained hands-on experience in secure document handling and database systems.
- - Supported lab operations and adhered to strict documentation protocols.
Production Support Associate
Cook it
Montreal, Quebec
10.2020 - 03.2021
- Managed food recipes according to customer specifications.
- Operated machinery essential for warehouse supply chain efficiency.
- Scanned shipments using scanners, performed quality checks for labeling, and addressed special customer care needs.
Walmart Associate
Walmart
Laval, Quebec
10.2019 - 09.2020
- Utilized RF guns for efficient product stocking during physical inventory.
- Sorted products according to team lead specifications and inventory management guidelines.
Field IT Service Technician
TVS Motors
Mukerian, Punjab, India
07.2018 - 08.2019
- Troubleshot machines to resolve network connectivity issues with ISP and WiFi.
- Ensured functionality of employee attendance software by identifying and fixing bugs in logs.
- Provided information on new IT features in TVS vehicles, including theft protection systems.
Education
AEC Diploma - Microcomputer & Networking
Herzing College
Montreal, QC01.2022
Diploma - Information Technology
Advance American Institute
Punjab, India01.2018
Skills
- Customer service and phone support
- Data entry and database management
- Payment handling and cash-out procedures
- Microsoft Office (Word, Excel, Outlook, Notepad)
- problem solving & technical troubleshooting
- Document management and policy adherence
- Confidentiality and security compliance
- Team collaboration
- Bilingual: fluent in English (secondary language capability: Hindi/Punjabi)
- Analytical and critical thinking
Certification
- - Microsoft 365 Certified: Fundamentals
- - Microsoft Certified: Azure Fundamentals
- - Microsoft: Administer Active Directory Domain Services
- - Ubuntu Linux Professional Certificate
- - Google IT Support
- - IBM AI Engineering
- - Introduction to Cybersecurity (Cisco)
Additional Details
- - Typing speed: 45+ WPM
- - Willing to work flexible hours including evenings and weekends
- - Clean criminal record
- - Eligible to work in Canada and available immediately
Timeline
Associate - Technology Support
Sutherland Global
06.2024 - Current
Technical Support & Customer Service Representative
Swiss Chalet
03.2022 - 01.2024
IT Intern - Microcomputing and Networking
Herzing College
08.2021 - 01.2022
Production Support Associate
Cook it
10.2020 - 03.2021
Walmart Associate
Walmart
10.2019 - 09.2020
Field IT Service Technician
TVS Motors
07.2018 - 08.2019
AEC Diploma - Microcomputer & Networking
Herzing College
Diploma - Information Technology
Advance American Institute
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