Summary
Overview
Work History
Education
Skills
Certification
Websites
Additional Details
Timeline
Generic

Gaurav Singh

Edmonton,Canada

Summary

Detail-oriented and customer-focused professional with over two years of experience in technical support and administrative services. Adept at handling client-facing responsibilities, data entry, payment processing, and system troubleshooting. Eager to contribute to a dynamic registry office environment by delivering exceptional client service, and ensuring accuracy in registry operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate - Technology Support

Sutherland Global
Edmonton, AB
06.2024 - Current
  • - Provided front-line customer service for technical inquiries via phone, chat, and email.
  • - Accurately processed account updates and secure payments in a fast-paced environment.
  • - Resolved printer issues, system logins, and software-based problems with minimal downtime.
  • - Maintained confidentiality and secure handling of user credentials and personal data.
  • - Followed strict procedures for system navigation and issue documentation.

Technical Support & Customer Service Representative

Swiss Chalet
Charlottetown, PE
03.2022 - 01.2024
  • - Delivered accurate and courteous support to customers, both in-person and by phone.
  • - Handled payment collection, reconciliations, and inventory forms.
  • - Troubleshot and maintained POS terminals, printers, and basic system functions.
  • - Collaborated with internal teams to ensure policy compliance and smooth service delivery.

IT Intern - Microcomputing and Networking

Herzing College
Montréal, QC
08.2021 - 01.2022
  • - Performed user account provisioning and data management.
  • - Gained hands-on experience in secure document handling and database systems.
  • - Supported lab operations and adhered to strict documentation protocols.

Production Support Associate

Cook it
Montreal, Quebec
10.2020 - 03.2021
  • Managed food recipes according to customer specifications.
  • Operated machinery essential for warehouse supply chain efficiency.
  • Scanned shipments using scanners, performed quality checks for labeling, and addressed special customer care needs.

Walmart Associate

Walmart
Laval, Quebec
10.2019 - 09.2020
  • Utilized RF guns for efficient product stocking during physical inventory.
  • Sorted products according to team lead specifications and inventory management guidelines.

Field IT Service Technician

TVS Motors
Mukerian, Punjab, India
07.2018 - 08.2019
  • Troubleshot machines to resolve network connectivity issues with ISP and WiFi.
  • Ensured functionality of employee attendance software by identifying and fixing bugs in logs.
  • Provided information on new IT features in TVS vehicles, including theft protection systems.

Education

AEC Diploma - Microcomputer & Networking

Herzing College
Montreal, QC
01.2022

Diploma - Information Technology

Advance American Institute
Punjab, India
01.2018

Skills

  • Customer service and phone support
  • Data entry and database management
  • Payment handling and cash-out procedures
  • Microsoft Office (Word, Excel, Outlook, Notepad)
  • problem solving & technical troubleshooting
  • Document management and policy adherence
  • Confidentiality and security compliance
  • Team collaboration
  • Bilingual: fluent in English (secondary language capability: Hindi/Punjabi)
  • Analytical and critical thinking

Certification

  • - Microsoft 365 Certified: Fundamentals
  • - Microsoft Certified: Azure Fundamentals
  • - Microsoft: Administer Active Directory Domain Services
  • - Ubuntu Linux Professional Certificate
  • - Google IT Support
  • - IBM AI Engineering
  • - Introduction to Cybersecurity (Cisco)

Additional Details

  • - Typing speed: 45+ WPM
  • - Willing to work flexible hours including evenings and weekends
  • - Clean criminal record
  • - Eligible to work in Canada and available immediately

Timeline

Associate - Technology Support

Sutherland Global
06.2024 - Current

Technical Support & Customer Service Representative

Swiss Chalet
03.2022 - 01.2024

IT Intern - Microcomputing and Networking

Herzing College
08.2021 - 01.2022

Production Support Associate

Cook it
10.2020 - 03.2021

Walmart Associate

Walmart
10.2019 - 09.2020

Field IT Service Technician

TVS Motors
07.2018 - 08.2019

AEC Diploma - Microcomputer & Networking

Herzing College

Diploma - Information Technology

Advance American Institute

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