Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lovrose Brar

Regina,SK

Summary

Dynamic professional with extensive experience at Real Canadian Superstore, specializing in conflict resolution and customer loyalty enhancement. Expertise in compassionate care and mobility assistance, fostering trusting relationships while ensuring patient safety. Proven multitasking abilities and organizational skills in high-pressure environments. CPR certified with a strong commitment to client confidentiality.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Real Canadian Superstore
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Care Worker

Rajwant Singh
09.2022 - 11.2023
  • Ensured timely administration of medication, following strict protocols to maintain patient safety.
  • Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
  • Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
  • Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
  • Aided clients during transfers between beds, chairs or other positions ensuring proper body mechanics were utilized to prevent injuries.
  • Offered respite care services for family members needing temporary relief while caring for their loved one.
  • Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.

Education

Health Studies - Kinesiology

University of Regina
Regina, SK
09-2025

Skills

  • Housekeeping tasks
  • Behavioral support
  • Compassionate care
  • Mobility assistance
  • Nutritional monitoring
  • Cultural sensitivity
  • Client confidentiality
  • Personal care
  • Recreational activities
  • Patient care
  • Multitasking and organization
  • First aid and safety
  • Relationship management
  • AED operation
  • CPR certified
  • First aid

Languages

English
Punjabi
Hindi

Certification

  • First Aid/CPR Certified
  • PCW - Personal Care Worker
  • Food Safety
  • Whims

Timeline

Customer Service Representative

Real Canadian Superstore
09.2024 - Current

Care Worker

Rajwant Singh
09.2022 - 11.2023

Health Studies - Kinesiology

University of Regina

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Lovrose Brar