Lovepreet Kaur Sarau
Mississauga,ON
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
Primeflight
11.2022 - Current
- Inspect and verify passenger documentation,
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations,
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance,
Supervisor
KFC, Thompson Manitoba
08.2020 - 05.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Conducted routine inspections to check quality and compliance with established specifications
- Monitored workflow to improve employee time management and increase productivity.
Customer Service Representative
A&W Restaurants
02.2019 - 06.2020
- Answered questions about store policies and addressed customer concerns
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Processed customer refunds and exchanges according to established guidelines
- Reviewed new promotions and monitored price changes
- Greeted customers entering store and responded promptly to customer needs.
Security Guard
Strategic security group Ltd
05.2018 - 01.2019
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
- Oversaw daily monitoring and patrolled buildings, grounds and work sites
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Reported irregularities such as fire and safety hazards to maintenance.
Education
diploma - undefined
Humber College
Financial controlling, Business Law, Computerized accounting, Intermediate - undefined
Post-graduate Diploma - Business Accounting
Skills
- MS Office
- Active Listening
- Teamwork and Collaboration
- Journal entries
- Microsoft Word, Excel, Access, PowerPoint, outlook, and Internet
- Familiar with Accounts Receivable, Accounts
- Payable, General ledger, Payroll,
- Bank Reconciliation, and preparation of various
- Types of financial statements
- Checking in Passengers
- Cash Management
- Service Promotions
- Wheelchair Assistance
- Baggage Checks
Timeline
Passenger Service Agent
Primeflight
11.2022 - Current
Supervisor
KFC, Thompson Manitoba
08.2020 - 05.2022
Customer Service Representative
A&W Restaurants
02.2019 - 06.2020
Security Guard
Strategic security group Ltd
05.2018 - 01.2019
diploma - undefined
Humber College
Financial controlling, Business Law, Computerized accounting, Intermediate - undefined
Post-graduate Diploma - Business Accounting
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