Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Lovepreet Kaur Brar

Surrey,British Columbia

Summary

A strong strategy and people-oriented leader with research interests in international security, organizational behaviour, and democratization studies. Enjoys being challenged and has completed several courses in French & Polish to improve his proficiency in these languages. An innovative problem-solver who can generate workable results and resolve complaints. Capable of multitasking in quickly shifting, high pressure environments. A broad thinker and quick-study, able to grasp new businesses and complex operations, and to build rapport with teams at all levels.

Overview

6
6
years of professional experience

Work History

Aviation Screening Officer

CATSA
03.2023 - Current
  • Ensured timely boarding processes by keeping pace with scheduled departure times while maintaining accuracy in screenings.
  • Upheld strict adherence to TSA guidelines, contributing to the maintenance of a safe travel environment for all passengers.
  • Participated in ongoing training sessions to continuously improve skills related to aviation security practices.
  • Ensured passenger safety through consistent application of airport policies and regulations.
  • Conducted thorough pat-down searches when necessary, adhering strictly to privacy standards while prioritizing safety.
  • Resolved conflicts among passengers or staff, maintaining professionalism during high-pressure situations.

Customer Service Agent

WestJet Airlines
02.2022 - 11.2022
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

Call Center Representative

SkipTheDishes HQ
10.2020 - 02.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Identified upselling opportunities to increase revenue generation.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.

Customer Service Cashier

Tim Hortons
10.2018 - 08.2020
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Met customer service goals and exceeded customer expectations.

Education

Associate of Science -

Capilano University
North Vancouver, BC

Associate of Arts -

Coquitlam College
Coquitlam, BC
04.2020

Skills

  • Calm under pressure
  • Alert and adaptable  
  • Effective team builder
  • English, Polish & French
  • Adept at conflict resolution
  • Proven team leader
  • Skilled problem solver
  • Enthusiastic educator

Interests

International security, global affairs, bipartisan community initiatives, government relations, languages, world cultures, and post-war reconciliation

Timeline

Aviation Screening Officer

CATSA
03.2023 - Current

Customer Service Agent

WestJet Airlines
02.2022 - 11.2022

Call Center Representative

SkipTheDishes HQ
10.2020 - 02.2022

Customer Service Cashier

Tim Hortons
10.2018 - 08.2020

Associate of Science -

Capilano University

Associate of Arts -

Coquitlam College

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Lovepreet Kaur Brar