Wendy Russell
Screening Officer
Lower Sackville,Canada
Summary
Detail-oriented Security Specialist for the last 33 years working in many different security professions including: Brinks Guard, Private Investigator, Loss Prevention, Security Consulting & Aviation Screening Officer. Accomplished professional with a proven track record in the security sector, notably with Securitas Transport Aviation Security/GuardaWorld. Expert in aviation security and risk analysis, leveraging strong problem-solving skills, attention to details, multi-tasking and the ability to work under pressure. Demonstrated ability to enhance customer satisfaction and compliance through effective communication and organizational skills.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Aviation Screening Officer
Securitas Transport Aviation Security/GuardaWorld
8 2006 - Current
- Operated X-ray screening machines and equipment to screen passengers and non-passengers, containers, and personal belongings for potential threats and hazards to civil aviation.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Streamlined the screening process through effective communication with passengers regarding airport rules and regulations
- Monitored security checkpoints for compliance with applicable security protocols.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Maintained compliance with CATSA and Transport Canada regulations, ensuring adherence to strict security protocols.
- Ensured timely boarding processes by keeping pace with scheduled departure times while maintaining accuracy in screenings
- Supported emergency response efforts by collaborating closely with airport authorities and first responders during critical events
- Identified potential threats by analyzing passenger behavior and reporting suspicious activities to supervisors
Insurance Underwriter
Admiral Insurance Services
05.2023 - 05.2024
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Conducted comprehensive risk analyses, ensuring accurate pricing for various types of insurance policies.
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Increased customer satisfaction by providing personalized home and auto insurance solutions tailored to individual needs.
Life Insurance Agent
World Financial Group
05.2009 - 12.2023
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Educated clients on insurance policies and procedures.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
Loss Prevention Consultant
Russell Security Consulting
08.2002 - 05.2008
- Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
- Developed and presented training programs for clients and departments within company.
- Developed and launched loss-prevention programs.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
Education
Sheriff Officer Qualification Program-2005
NSCC
Truro, NSPrivate Investigator Diploma-1997
Global School of Investigation
Massachusetts, USALegal Assistance Diploma-1995
Universal Career Institute
Montreal, QCPolice Sciences-1991
Atlantic Police Academy
Charlottetown, PE 05.2001 -
High School Diploma -
Charlottetown Rural High School
Charlottetown, PE 09.1979 - 06.1982
Skills
Excellent communication & customer service skills
Ability to think quickly & defuse difficult situations
Proficient in Microsoft Word, Excel, Outlook & Teams
Accurate typing, word processing, data entry & filing skills
Strong prioritization & problem solving skills
Detail oriented, comfortable working under pressure & meeting deadlines
Strong organizational & accuracy skills
Timeline
Insurance Underwriter
Admiral Insurance Services
05.2023 - 05.2024
Life Insurance Agent
World Financial Group
05.2009 - 12.2023
Loss Prevention Consultant
Russell Security Consulting
08.2002 - 05.2008
Police Sciences-1991
Atlantic Police Academy
05.2001 -
High School Diploma -
Charlottetown Rural High School
09.1979 - 06.1982
Aviation Screening Officer
Securitas Transport Aviation Security/GuardaWorld
8 2006 - Current
Sheriff Officer Qualification Program-2005
NSCC
Private Investigator Diploma-1997
Global School of Investigation
Legal Assistance Diploma-1995
Universal Career Institute
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