LOVEPREET KAUR

Summary

Customer-focused retail professional with over 5 years of front-end and supervisory experience in high-volume retail environments. Proven ability to lead, train, and motivate teams, manage daily front-end operations, and deliver exceptional customer service. Highly organized, self-motivated, and adaptable, with strong communication skills and a hands-on leadership style. Experienced in scheduling, cash handling, inventory coordination, and supporting store managers to achieve operational excellence.

Overview

years of professional experience

Work History

CASHIER/GENERAL CLERK

SAVE ON FOODS

08.2024 - 05.2025

Delivered exceptional front-end customer service in a fast-paced, high-volume environment
Performed accurate POS transactions using cash, debit, and credit while adhering to company cash-handling policies
Supported front-end operations through opening and closing procedures, including cash reconciliation
Maintained a clean, organized, and efficient checkout area to enhance customer experience
Assisted customers with product inquiries and resolved concerns professionally
Collaborated effectively with team members to ensure smooth daily operations
Demonstrated flexibility by adapting to changing priorities and business needs

SALES ASSOCIATE SUPERVISOR

V-MART

12.2020 - 12.2023

Supervised and led front-end staff, ensuring consistent customer service and policy compliance
Assisted management with daily scheduling, task delegation, and workflow coordination
Trained, coached, and motivated team members to improve productivity and performance
Handled customer concerns, returns, exchanges, and refunds in accordance with store policies
Managed inventory tasks, including stock rotation, labelling, ordering support, and shelf organization
Oversaw cash handling procedures and ensured accuracy in all financial transactions
Communicated performance expectations, store policies, and operational updates to staff
Maintained a safe, organized, and efficient work environment
Worked flexible shifts, including evenings, weekends, and additional hours as required

CASHIER/CUSTOMER SERVICE REPRESENTATIVE

RELIANCE SMART

03.2017 - 11.2019

Facilitated successful collaborations between departments in order to maximize efficiency.
Maintained the cleanliness of the checkout area by cleaning counters, shelves and windows.
Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Built and maintained positive working relationships with co-workers.
Helped restock shelves when necessary to maintain an organized display area.
Accurately processed customer payments using cash, credit cards, and checks.
Handled customer complaints and inquiries in a courteous and efficient manner.
Utilized problem solving skills to effectively handle difficult situations.
Assisted with training and mentoring new team members.
Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Responded to telephone inquiries and complaints following standard operating procedures.
Processed orders, returns, and exchanges accurately and efficiently.
Assisted customers with product selection by providing detailed information about available products and services.
Maintained an updated knowledge base of current products, services, pricing, promotions.

Education

MASTER OF ARTS - LEADERSHIP

TRINITY WESTERN UNIVERSITY

Langley, BC

11.2025

Skills

Front-End Leadership & Supervision
Staff Training & Motivation
Customer Engagement
Scheduling & Time Management
POS & Cash Register Operations

Inventory Coordination
Communication (Verbal & Written)
Adaptability & Initiative
Problem-Solving
Reliable, Punctual & Goal-Oriented

Languages

English

Full Professional

Core Competencies

Front-End Operations Management
Team Leadership & Staff Supervision
Customer Service Excellence
Scheduling & Workforce Coordination
Cash Handling & POS Systems
Inventory & Stock Control
Time Management & Multitasking
Policy Compliance & Performance Communication
Problem-Solving in High-Volume Environments
Flexible Availability (Evenings & Weekends)

Timeline