Professional administrator ready to excel in front-facing role. Background includes managing busy reception areas and ensuring smooth daily operations. Known for fostering collaborative team environment and adapting to changing needs. Skilled in customer service, scheduling, and multitasking.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Administrator
Dr. Mann & Associates
02.2024 - 01.2025
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
Improved office organization by implementing effective filing systems and document management practices.
Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
Provided administrative support to various departments, contributing to overall company efficiency.
Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
Office Coordinator
Target 9 (Educational Institute)
06.2022 - 10.2023
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Tracked records, filed documents, and maintained communication between clients to manage office activities.
Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Education
Bachelor of Commerce - Business
Khalsa College
Amritsar, Punjab
05-2020
Skills
Word processing
Problem-solving skills
Customer service focus
Listening skills
Time management expertise
Administrative skills
Conflict management
File management
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Financial Planning & Analysis FP&A certification- Association for Financial Professionals.