Lovepreet Kaur
Brampton
Overview
6
6
years of professional experience
Work History
Assistant Manager-Operations
Praxis Services Pvt. Ltd
04.2023 - 09.2023
- Train and develop reservation agents on proper procedures, policies, and sales techniques
- Monitor performance of reservation agents, providing feedback and coaching to improve efficiency and customer service
- Manage staff schedules, including assigning shifts and approving time off requests
- Ensure accurate data entry of guest information and reservation details
- Build relationships with frequent guests and travel agents to foster repeat business
- Resolve booking issues and provide alternative solutions when necessary
Reservation Sales Supervisor
Praxis Services Pvt. Ltd
04.2019 - 04.2023
- Process reservations through various channels like phone, email, online booking platforms, and travel agents
- Generate sales leads through phone and email outreach
- Process reservation for corporate, travel agents and direct guests on reservation software
- Handle customer’s complaints
- Process payment and refund
- Upselling rooms according to established procedure to maximize hotel ADR
- Cross Selling
- Perform other duties as directed
Reservation Senior Associate
Praxis Services Pvt. Ltd
10.2018 - 04.2019
Reservation Associate
Praxis Services Pvt. Ltd
08.2017 - 10.2018
- Answering customer calls and emails
- Accurately recording customer information like names, contact details, desired dates, room type and payment information
- Suggesting additional services or room upgrade to enhance the customer experience and increase revenue
- Handling modifications and cancellation
Timeline
Assistant Manager-Operations
Praxis Services Pvt. Ltd
04.2023 - 09.2023
Reservation Sales Supervisor
Praxis Services Pvt. Ltd
04.2019 - 04.2023
Reservation Senior Associate
Praxis Services Pvt. Ltd
10.2018 - 04.2019
Reservation Associate
Praxis Services Pvt. Ltd
08.2017 - 10.2018