Lovely Joy Tagusi
Ottawa,ON
Summary
A Dental assistant student looking for a part time job with experience in Dental Office Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns with flexible in evening and weekends shifts options
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Office Receptionist
Dr. Chbat Dentistry
Orléans
04.2024 - 06.2024
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments
- Greeted patients, verified insurance information and scheduled appointments in a timely manner
- Operated dental office Dentrix software and managed patient records with confidentiality
- Practiced consistently exceptional customer service skills to maximize patient satisfaction
- Received and processed payments for services rendered, including cash and credit transactions
- Scheduled appointments and maintained and updated appointment calendars
- Developed friendly relationships with patients through positive interactions to create an inviting atmosphere in the office
- Assisted with general administrative duties such as filing and scanning documents, entering data into computer systems, faxing forms, and ordering supplies
- Performed clerical tasks, such as scheduling follow-up visits, preparing charts for new patients, and taking phone message
- Filed patient records accurately, ensuring up-to-date documentation of all procedures performed.
Cashier/Retail Store Associate
Dollarama
Ottawa, Ontario
06.2019 - 12.2019
- Answered customers' questions and provided information on store procedures or policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Room Attendant
Comfort inn
Ottawa
03.2019 - 05.2019
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Replenished each guest room with water glasses, toiletries and paper products.
Education
Associate of Science - Dental Assistant
Willis College
Ottawa, ON04-2025
Canadian College of Business, Science & Technology
05.2024
Skills
- Multitasking Abilities
- Insurance Verification
- Excellent Communication
- Microsoft Office Proficiency
- Appointment Confirmation
- Telephone Etiquette
- Patient Scheduling
- Billing Procedures
- Organizational Skills
- Customer Service
- Active Listening
- Dental Terminology
- Relationship Building
- Treatment room setup
Certification
CPR certification with Standard First Aid CPR with AED Level C
HARP CERTIFICATION
Additional Information
VOLUNTARY EXPERIENCE:
Company Name: Dr. Chbat Dentistry
Position: Dental Receptionist
Date: April 8, 2024-May 9, 2024
Languages
3
Contact
Ottawa, ON K1E 2A3
References
- Laviena Roa - LDRS, Immigration Paralegal, (819) 329-9050, Lavroa_817@yahoo.com
- Sakshi Jaiswal - Ccbst College, Placement Officer, (647) 679-8523, sakshi@ccbst.ca
Timeline
Dental Office Receptionist
Dr. Chbat Dentistry
04.2024 - 06.2024
Cashier/Retail Store Associate
Dollarama
06.2019 - 12.2019
Room Attendant
Comfort inn
03.2019 - 05.2019
Associate of Science - Dental Assistant
Willis College
Canadian College of Business, Science & Technology