Lovely Joy Tagusi
Ottawa,ON
Summary
Dental Office Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
1
1
Certification
Work History
Dental Office Receptionist
Dr. Chbat Dentistry
2024.05 - 2024.06
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments
- Greeted patients, verified insurance information and scheduled appointments in a timely manner
- Operated dental office Dentrix software and managed patient records with confidentiality
- Practiced consistently exceptional customer service skills to maximize patient satisfaction
- Received and processed payments for services rendered, including cash and credit transactions
- Scheduled appointments and maintained and updated appointment calendars
- Developed friendly relationships with patients through positive interactions to create an inviting atmosphere in the office
- Assisted with general administrative duties such as filing and scanning documents, entering data into computer systems, faxing forms, and ordering supplies
- Performed clerical tasks, such as scheduling follow-up visits, preparing charts for new patients, and taking phone messages
- Managed incoming calls and directed them to the appropriate personnel
- Transmitted information or documents to doctor offices, pharmacies and patients through fax machine, email and telephone.
Education
Canadian College of Business, Science & Technology
05.2024
Skills
- Multitasking Abilities
- Insurance Verification
- Excellent Communication
- Microsoft Office Proficiency
- Appointment Confirmation
- Telephone Etiquette
- Patient Scheduling
- Billing Procedures
- Organizational Skills
- Customer Service
- Active Listening
- Dental Terminology
- Relationship Building
Certification
CPR certification with Standard First Aid CPR with AED Level C
References
- Laviena Roa - LDRS, Immigration Paralegal, (819) 329-9050, Lavroa_817@yahoo.com
- Sakshi Jaiswal - Ccbst College, Placement Officer, (647) 679-8523, sakshi@ccbst.ca
Languages
English
Professional Working
Additional Information
VOLUNTARY EXPERIENCE:
Company Name: Dr. Chbat Dentistry
Position: Dental Receptionist
Date: April 8, 2024-May 9, 2024
Timeline
Dental Office Receptionist
Dr. Chbat Dentistry
2024.05 - 2024.06
Canadian College of Business, Science & Technology
CPR certification with Standard First Aid CPR with AED Level C
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