Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LOVE MBATA

Montreal,QC

Summary

Detail-oriented team player with strong organizational skills. and the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

IT Analyst

Concordia University
12.2022 - Current
  • Streamlined IT processes by implementing automation tools and reducing manual effort.
  • Optimized system performance by conducting regular audits and resolving identified issues.
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.

Call Center Representative

Rogers Communications
09.2022 - 12.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Farm Intern

Premier Agri-business School
08.2017 - 04.2018
  • Enhanced crop yields by implementing sustainable farming practices and innovative techniques.
  • Improved farm efficiency through diligent maintenance of equipment, tools, and facilities.
  • Increased overall farm productivity with proactive planning, problem-solving, and time management skills.
  • Contributed to a positive work environment through effective communication and teamwork among staff members.
  • Supported the farm''s financial success by keeping detailed records of expenses, sales, and inventory data.
  • Ensured animal welfare with proper feeding, handling, and health monitoring practices.
  • Promoted biodiversity by planting a variety of crops and incorporating integrated pest management strategies.

Education

Master of Arts - Economics

Concordia University
Montreal, QC
08.2024

Bachelor of Science - Agriculture

University of Abuja, Nigeria.
Abuja, Nigeria
12.2019

Skills

  • Information Security
  • Technical Skills
  • Task Prioritization
  • Risk Assessment
  • Statistical Analysis
  • Technical Support
  • Cover Cropping
  • Livestock Handling
  • Animal Care
  • Adaptability and flexibility
  • Teamwork abilities

Languages

English
Native or Bilingual
French
Limited Working

Timeline

IT Analyst

Concordia University
12.2022 - Current

Call Center Representative

Rogers Communications
09.2022 - 12.2022

Farm Intern

Premier Agri-business School
08.2017 - 04.2018

Master of Arts - Economics

Concordia University

Bachelor of Science - Agriculture

University of Abuja, Nigeria.

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