Summary
Work History
Overview
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Lovarlee Brown

Customer Service Representative/ Personal Support worker
Edmonton,AB
Lovarlee Brown

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Work History

Heritage Green Nursing Home

Personal Support Worker
02.2021 - Current

Job overview

  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Trained and coordinated work of new support workers.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal care.

Heritage Nursing Home

Ward Clerk
10.2021 - 04.2022

Job overview

  • Supported office staff and operational requirements with administrative tasks.
  • Stored and retrieved permanent records on daily basis.
  • Documented latest information in computer system and printed paperwork.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Tara Retirement Home

Home Care Provider & Kitchen Staff
09.2018 - 02.2021

Job overview

  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Mohawk College

Filing Clerk
09.2019 - 04.2020

Job overview

  • Optimized information gathering and presentations with implementation of practical filing system.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Located and retrieved requested documents in accordance with established policies.
  • Managed sensitive or confidential files with attention to data security and storage policies.
  • Created, implemented and monitored filing systems for easy retrieval of records.
  • Restored old files and archived completed files for future reference.

Vistaprint Jamaica Ltd

Customer Service Representative
12.2010 - 04.2016

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Overview

13
years of professional experience
1
Certification

Education

Northern Caribbean University
Mandeville, JA

Bachelor of Science from Educational Studies
09.2020

University Overview

  • Recipient of Student Worker of the year, 2009
  • Term Dean's List, 2005-2009
  • Assistant Secretary of the Library Student Worker Association
  • Library Student Worker of the year 2007-2008 (Photocopy Department)

Mohawk College of Applied Arts And Technology
Hamilton, ON

Diploma from Medical Office Administrator
04.2020

University Overview

  • Peer Mentor May-October 2019-2020
  • Term Dean's List, Fall 2019


Hamilton Institute For Health Care Personnel
Hamilton, ON

No Degree from Health Care Aide
12.2018

Skills

  • Meal Planning and Preparation
  • Client Relationship Management
  • Interdisciplinary Care
  • Activities of Daily Living (ADLs)
  • Medical Histories and Vital Statistics
  • Floor Assignments
  • Personal Care Support
  • Attentive to People
  • Pointclickcare

Certification

  • PCW - Personal Care Worker
  • GPA, Heritage Green Nursing Home - [2021]
  • Workplace Hazardous Materials Information System Training - 2020
  • Standard First Aid AED CPR C', Heritage Green - 2022
  • Food Safety Training Program Level 1- 2020
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Ward Clerk

Heritage Nursing Home
10.2021 - 04.2022

Personal Support Worker

Heritage Green Nursing Home
02.2021 - Current

Filing Clerk

Mohawk College
09.2019 - 04.2020

Home Care Provider & Kitchen Staff

Tara Retirement Home
09.2018 - 02.2021

Customer Service Representative

Vistaprint Jamaica Ltd
12.2010 - 04.2016

Northern Caribbean University

Bachelor of Science from Educational Studies

Mohawk College of Applied Arts And Technology

Diploma from Medical Office Administrator

Hamilton Institute For Health Care Personnel

No Degree from Health Care Aide

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Lovarlee BrownCustomer Service Representative/ Personal Support worker