Lourd Reenuka Babishna
Oshawa,ON
Summary
Experienced Healthcare Administrator with 4+ years of experience in various healthcare settings. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
Scarborough Health Network
12.2023 - Current
- Registered patients in a timely manner
- Displayed empathy and patience when interacting with the patient population
- Assisted in developing training materials for new hires within the Patient Access department, enhancing overall staff competency levels in key areas of responsibility.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Diploma - Medical Office Administration
Computek College
10.2024
Skills
- Strong Communication
- Customer Service
- Medical Terminology
- EMR Systems: Oscar EMR & EPIC
- MS Office: Word, Excel, PowerPoint, and Access
- Time Management
- Organization skills
- Telephone skills
Certificationsandawards
- First Aid & CPR, Canadian Red Cross, 2022
- Name of Certificate, Granting Organization, Year Achieved
Volunteer Experience
- Volunteer Role, MM/20XX, MM/20XX, Organization Name, Point 1, Point 2, Point 3
Highlightofskills
- Strong Communication
- Customer Service
- Medical Terminology
- EMR Systems: Oscar EMR & EPIC
- MS Office: Word, Excel, PowerPoint, and Access.
- Languages: Proficient in English and Tamil; Working Knowledge of French.
Languages
English
Limited Working
Tamil
Native or Bilingual
Certification
- Certified Receptionist (CR) - The Front Desk Office Certification Program.
Timeline
Receptionist
Scarborough Health Network
12.2023 - Current
- Certified Receptionist (CR) - The Front Desk Office Certification Program.
Diploma - Medical Office Administration
Computek College
Similar Profiles
Fevan KibromFevan Kibrom
Practical Nursing Student at Scarborough Health NetworkPractical Nursing Student at Scarborough Health Network
MONICA KADARIMONICA KADARI
Patient Support Representative at Scarborough health network (Centenary Hospital)Patient Support Representative at Scarborough health network (Centenary Hospital)
Malaika MuhammadMalaika Muhammad
Clinical Placement Student Nurse at Scarborough Health Network - Birchmount HospitalClinical Placement Student Nurse at Scarborough Health Network - Birchmount Hospital