Lourdes Moreida
Redwood City,CA
Summary
Dynamic worker who is successful at promoting customer loyalty, satisfaction and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Mobile
02.2023 - 03.2024
- Excelled in providing solutions to customer problems promptly.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Collaborated with team members to achieve monthly sales targets.
- Monitored and adapted to frequently updated promotions.
- Utilized various tools to complete tasks.
- Enhanced client contentment by delivering specialized guidance on telecom products.
Mobile Expert
Metro by T-Mobile
09.2019 - 02.2023
- Participated actively in a team-focused environment..
- Delivered exceptional customer service.
- Crafted personalized approaches for unique client demands. .
- Handled sensitive data including SSNs, credit information, addresses, phone numbers and call records.
- Ensured organization and cleanliness within the workspace.
- Processed and recorded inventory data weekly.
Sales Associate
Macy’s
03.2017 - 06.2019
- Managed payment transactions.
- Excelled in maintaining pace under high-pressure conditions.
- Delivered exceptional support to enhance customer satisfaction.
- Ensured productive use of time.
Education
Psychology
Canada College
Redwood City, CASkills
- Mobile security best practices
- Customer service
- Positive customer engagement
- Goal driven
- Excellent written and verbal communication
- Safety and cleanliness standards
- Friendly and helpful
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mobile Expert
T-Mobile
02.2023 - 03.2024
Mobile Expert
Metro by T-Mobile
09.2019 - 02.2023
Sales Associate
Macy’s
03.2017 - 06.2019
Psychology
Canada College
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