Sabrina Torres
Oxnard
Summary
With a proven track record at Tmobile, I excel in enhancing customer experiences and teamwork. Leveraging strong communication and mobile device management skills, I've significantly contributed to positive work environments and customer satisfaction. My approach combines technical proficiency with interpersonal finesse, driving both customer loyalty and operational efficiency.
Overview
19
19
years of professional experience
Work History
Mobile Expert
Tmobile
03.2023 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Customer Service
Surf Net
08.2007 - 01.2023
- Enhanced store reputation through exceptional customer service and friendly interactions.
- Increased customer service success rates by quickly resolving issues.
- Streamlined account management processes for improved efficiency and customer service.
- Established long-term customer relationships by providing exceptional customer service.
Key Holder Supervisor
Avenue
01.2015 - 01.2020
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Sales Associate
Big Lots
08.2010 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Seasonal Worker
Big Dogs
09.2005 - 01.2006
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Education
Diploma -
Channel Islands High School
Oxnard, CA06.2007
Skills
- Offline storage techniques
- Mobile device management
- Cross-platform proficiency
- Mobile security best practices
- Mobile app monetization strategies
- Mobile payment solutions
- Strong communication and interpersonal skills
- Customer service
- Cash handling
- Building customer loyalty
- Relationship building
- Payment processing
- Positive customer engagement
- Sales and promotions
- Team supervision
- Decision-making
- Product and service sales
- Adaptable and flexible
- Store opening and closing
- Merchandising and display
- Engaging with diverse customers
- Retail metrics and goals
- Cash register operation
- Staff support
- Register opening and closing
- Team leadership
- Goal driven
- Excellent written and verbal communication
- Cash drawer management
- Safety and cleanliness standards
- Speech clarity
- POS software
- Retail merchandising
- Brand promotion
- Order management
- Customer assistance
- Reliable and responsible
- Ability to lift 40 pounds
- Meeting sales goals
- Inventory and stocking
- Purchase packaging
- Product runs
- Item ticketing and pricing
- Basic mathematics
- Teamwork
- Teamwork and collaboration
Accomplishments
Customer service surveys/Google reviews are always updated with experience i give my Customer.
Team effort and team work is strong and a great achievement for me due to learning growing and working together as a team .
Timeline
Mobile Expert
Tmobile
03.2023 - Current
Key Holder Supervisor
Avenue
01.2015 - 01.2020
Sales Associate
Big Lots
08.2010 - 01.2014
Customer Service
Surf Net
08.2007 - 01.2023
Seasonal Worker
Big Dogs
09.2005 - 01.2006
Diploma -
Channel Islands High School
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