Louka Blais Lambert
Laval,QC
Summary
Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Branch Operations Coordinator
Société Des Alcools Du Québec
2021.05 - Current
- Enhanced customer satisfaction through effective communication and prompt resolution of issues.
- Mentored junior staff members, contributing to their professional growth within the company substantially.
- Built rapport with clients by consistently providing exceptional service leading to repeat business.
- Maintained friendly and professional customer interactions.
Multipurpose Team Member
McDonald's
2019.05 - 2021.05
- Boosted overall productivity
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Bachelor of Science - Biology
McGill University
Montreal, QC05.2025
Health And Life Sciences Profile -
Collège De Maisonneuve
Montreal, QC05.2022
Skills
- Team Leadership
- Effective Communication
- Inventory Control
- Coaching and Mentoring
- Team Player
- Customer Relationships
- Verbal/Written Communication
- Excellent Time Management Skills
- Strong Team-Builder
- Attention to Detail
- Excellent Work Ethic
- Decision-Making
Languages
French
Native or Bilingual
English
Full Professional
Affiliations
- Rock climming
- Canoe camping
- Running
- Paddleboard
- Gardening
- Cooking
- Hiking
Certification
English immersion at Lasting Adventures California
Driver's license
First Aid training
References
References available upon request.
Timeline
Branch Operations Coordinator
Société Des Alcools Du Québec
2021.05 - Current
Multipurpose Team Member
McDonald's
2019.05 - 2021.05
Bachelor of Science - Biology
McGill University
Health And Life Sciences Profile -
Collège De Maisonneuve
English immersion at Lasting Adventures California
Driver's license
First Aid training
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