LOUIS NGUYEN
SCARBOROUGH,ON
Summary
Dedicated and detail-oriented professional with a strong work ethic. Thrives on challenges and excels both individually and as part of a team. Experienced in leading teams and fostering a collaborative environment. Highly observant and adaptable, ensuring success in any situation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Special Constable
Toronto Community Housing
Toronto, Ontario
2023.01 - Current
- Community Safety Unit - CSU
- Maintained patrol duties in assigned areas to ensure public safety and order.
- Maintained a strong adherence to municipal and provincial laws, including familiarity with the Criminal Code of Canada.
- Adhered to and enforced laws, regulations, and ordinances as per current legislation.
- Conducted surveillance and inquiries into individuals exhibiting suspicious behavior or engaging in unusual activities.
- Established and maintained positive connections with the local community through consistent involvement in engagement activities.
PT/Casual Security Guard/Team Leader
City of Toronto - Exhibition Place
Toronto, ON
2023.01 - Current
- Trained new security personnel on company policies and procedures.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Provided security team leadership and contributed to on-call duties.
Security Team Lead
City of Toronto - Exhibition Place
Toronto, Ontario
2022.01 - 2023.01
- Trained new security personnel on company policies and procedures.
- Maintained a safe environment by conducting regular patrols and closely monitoring surveillance cameras.
- Performed consistent security patrols, promptly identifying and resolving potential threats.
Security Field Supervisor
Logixx Security
Toronto, Ontario
2022.06 - 2022.06
- Logixx Security took over the City of Toronto contract from Allied Universal, and transitioned to a new company.
- Train new employees on proper security protocols, including access control systems, and CCTV monitoring.
- Ensured the safety of premises by monitoring alarm systems, cameras, locks, gates, doors, windows, and other physical barriers.
Level 3 Security Supervisor & Mobile Lead
G4S/Allied Universal
Toronto, Ontario
2020.08 - 2022.06
- Allied Universal acquired G4S as part of organizational development.
- Maintained a strong presence through regular security patrols, effectively deterring potential security threats.
- Provided regular updates on security concerns to management, improving overall communication.
- Oversaw the maintenance and operational readiness of all security equipment.
Mobile Patrol Supervisor
ASP Security Services
Toronto, Ontario
2020.12 - 2021.08
- Oversaw the daily activities and performance of assigned staff.
- Enforced security policies and procedures to protect property, personnel, and visitors.
- Conducted routine inspections of team vehicles and patrol equipment.
- Handled customer complaints surrounding service problems and employee misconduct.
- Acted as a bridge for resolving conflicts and disputes between management and staff.
Security Guard & Dispatcher
Paragon Security
Toronto, Ontario
2019.09 - 2020.12
- Conducted daily security patrols to ensure the safety and protection of assigned areas.
- Enforced safety regulations and monitored access control points.
- Responded to alarms, emergencies, and disturbances.
- Safely guided employees to and from the premises, outside of regular working hours.
- Closely observed important locations through multiple CCTV cameras.
Mobile Patrol
Gardaworld
Toronto, Ontario
2019.04 - 2019.08
- Patrolled the perimeter of the property to observe and identify potential security risks and undesirable conditions.
- Monitored the facility grounds on a regular basis.
- Used a combination of foot patrol and vehicle patrol methods to regularly monitor the grounds and promptly address any security concerns.
Assembly Line Production Worker
Multimatic Inc.
Vaughan, Ontario
2016.06 - 2018.08
- Ensured products met company standards through comprehensive quality inspections.
- Assembled components in accordance with established procedures and safety protocols.
- Kept tools, equipment, and workspaces clean throughout shifts.
- Identified defective parts or items during inspections, and initiated necessary rework.
- Contributed to the training and orientation of newly hired staff regarding assembly line processes and procedures.
Distribution Associate
FoodShare Toronto
Toronto, Ontario
2016.04 - 2016.06
- Maintained efficient inventory control by accurately recording and inspecting incoming shipments of materials and supplies.
- Categorized and allocated merchandise efficiently to assigned warehouse areas.
- Managed customer orders by selecting appropriate inventory items for shipment.
- Loaded and transported palletized merchandise for customer distribution.
Education
Advanced Diploma - Architectural Technology
George Brown College
Toronto, ON2019-04
Advanced Diploma - Interior Design Technology
George Brown College
Toronto, ON2017-04
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute
Scarborough, ON2014-06
Skills
- Integrity and honesty
- De-escalation techniques
- Efficient in time management
- Fluent in English and Vietnamese
- Ability to be a team leader and a team player
- Ability to work in a fast-paced environment
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Certification
- NVCI/CPI- Nonviolent Crisis Intervention Trained
- Standard First Aid And CPR Level C And Emergency First Aid
- Use Of Force/ handcuffing / Expandable Baton / De-escalation Tactics
- Mental Health Awareness/response Trained
- Opioid Overdose Prevention & Naloxone Response
- Worker Health And Safety Awareness - OHSA Certificate
- The Ontario Human Rights Commission - OHRC Certificate
- Additional Certifications can be provided upon request
Accomplishments
- Certificate - Basic Special Constable Training Program
- OACP Certificate
VOLUNTEERING
- Community Engagement - Toronto Community Housing, Community Events/United Way
- Assisted in organizing large communal events
- Provided assistance, and information in regards to organization
- Provided support and outreach for vulnerable tenants
- Participated in event activities with tenant's and youths
- General Laborer/Organizer - FoodShare Toronto
- Assisted in organizing shipment fulfillment charts
- Provided additional assistance in packaging orders and requests
- Provided excellent customer service
- Church Usher - St. Rose of Lima
- Greet and Seated guests
- Distribute bulletins and service programs
- Handle any concerns and issues provided by visitors and staff
References
References available upon request.
Timeline
Special Constable
Toronto Community Housing
2023.01 - Current
PT/Casual Security Guard/Team Leader
City of Toronto - Exhibition Place
2023.01 - Current
Security Field Supervisor
Logixx Security
2022.06 - 2022.06
Security Team Lead
City of Toronto - Exhibition Place
2022.01 - 2023.01
Mobile Patrol Supervisor
ASP Security Services
2020.12 - 2021.08
Level 3 Security Supervisor & Mobile Lead
G4S/Allied Universal
2020.08 - 2022.06
Security Guard & Dispatcher
Paragon Security
2019.09 - 2020.12
Mobile Patrol
Gardaworld
2019.04 - 2019.08
Assembly Line Production Worker
Multimatic Inc.
2016.06 - 2018.08
Distribution Associate
FoodShare Toronto
2016.04 - 2016.06
Advanced Diploma - Architectural Technology
George Brown College
Advanced Diploma - Interior Design Technology
George Brown College
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute